Director of Operations (HID4351) Palm Beach Gardens



An Amazing Career Opportunity for a Director of Operations

Location: Palm Beach Gardens, Florida 

Job ID : 25297


As the Director of Operations, you will play a crucial role in overseeing and optimizing the operational efficiency and effectiveness of HID Extended Access Technologies (EAT) Biometric Business Unit Public business segment.


The qualified candidate will be responsible for developing and implementing strategies to enhance productivity, streamline processes, and drive sustainable growth. 


The Director of Operations will contribute to increased levels of customer satisfaction and improved operations efficiency through focused supply chain management, cross functional order Issue resolution, inventory control, cost management in PBG, and PPV management. 


Your leadership and managerial skills will be key in coordinating cross-functional teams, aligning goals, and ensuring the smooth execution of daily operations.

If this sounds like you keep on reading !


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 

Check us out here: and


As our Director of Operations, you’ll support HID’s success by:

  1. Strategic Planning:
    • Collaborate with senior management to develop operational strategies aligned with the company's objectives.
    • Assess and identify areas for improvement in operational processes, policies, and systems.
    • Create and implement initiatives to enhance productivity, efficiency, and quality while reducing costs.
    • NPI coordinates for purchasing, forecast and capacity.
  2. Team Leadership and Development:
    • Provide strong leadership to the operations team, fostering a culture of accountability, teamwork, and continuous improvement.
    • Recruit, train, and develop talented individuals to build a high-performing operations team.
    • Establish clear performance expectations, monitor progress, and provide regular feedback to team members.
    • Work with Engineering team on VA/VE program.
  3. Process Optimization:
    • Conduct comprehensive analyses of existing processes to identify bottlenecks and inefficiencies.
    • Implement process improvement methodologies such as Lean or Six Sigma to streamline operations and enhance productivity.
    • Collaborate with cross-functional teams to optimize workflows and eliminate redundancies.
    • Resource management in PBG to ensure smooth operation of shipment.
    • Participates in S&OP process and provides guidance to Supply Chain as necessary.
  4. Performance Monitoring and Reporting:
    • Establish key performance indicators (KPIs) and metrics to measure operational performance.
    • Monitor and analyze operational data to identify trends, areas for improvement, and opportunities for growth.
    • Prepare regular reports and presentations for senior management, highlighting operational performance, challenges, and recommended actions.
    • Manage monthly Inventory projection for public product line.
    • Implement new measures to control inventory purchase, ensure meeting Inventory projection.
    • Provide weekly update to OBE team on ESOP update.
    • Manage project or program resources and Budget and expense tracking.
    • Tracking of PPV and working with supplier to minimize PPV cost.
    • Update latest OSP cost in Oracle system.
  5. Risk Management and Compliance:
    • Identify operational risks and develop strategies to mitigate them effectively.
    • Ensure compliance with relevant laws, regulations, and industry standards.
    • Implement robust internal controls and procedures to safeguard assets, data, and information.
    • Lead the purchasing team on any shortage and provide risk assessment to management on shortage and cost.
    • Lead the Ops team for any Quality related issue with Engineering. 
  6.  Stakeholder Management:
    • Collaborate closely with various stakeholders, including executives, department heads, and external partners, to align operational objectives and initiatives.
    • Build strong relationships with vendors, suppliers, and contractors to ensure timely and cost-effective delivery of goods and services.
    • Communicate operational updates, challenges, and strategic plans to stakeholders in a clear and concise manner.
    • Lead for ops on any acquisition activities.


What we will love about your background

  • Strong analytical and problem-solving skills, with a track record of implementing process improvement initiatives.
  • Excellent organizational and project management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization.


Your Qualifications and Experience include: 

  • BS in Business or Industrial Engineering with a preference for planning & logistics management.
  • Planning accreditations such as APICs certification in Supply Chain Management is preferred.
  • Proven experience in a leadership role overseeing operations, preferably in a similar industry.
  • Minimum 8 years supply chain / planning experience required.
  • Experience with Oracle ERP programs required.
  • Solid understanding of financial principles and budgeting.
  • Familiarity with relevant software applications and tools for data analysis and process optimization.


Why apply?


Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

Innovation: You embrace challenges and want to drive ambitious change.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly




We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Palm Beach Gardens, FL, US, 33410

Production & Skilled Trades
Travel Required: 11%-30%

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami