Channel Manager

An Amazing Career Opportunity for a Channel Manager!! 

Location: Austin, TX or Palm Beach Gardens, FL

Job ID: 47041

HID Global is seeking a Channel Manager to support and grow our partner ecosystem for biometric authentication solutions while also managing a small set of assigned direct accounts. This role is well-suited for candidates with typically 2 years of experience and helps drive pipeline and revenue through partner enablement, partner engagement, direct account support, and coordinated co-selling activities with the direct sales team. The ideal candidate is organized, curious, and comfortable communicating with partners, customers, and internal stakeholders while learning channel programs, tools, and best practices. This role will have full ownership and accountability for channel sales performance, including revenue targets, partner success, and market expansion.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Biometric Identity Technologies BIO: 

At the Biometric Identity Technologies Business Area, within HID, we aim to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, we seamlessly and ethically protect people, places, and things, where we create a secure and equitable environment where everyone’s data is protected and their privacy respected.  

Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity. 

As our Channel Manager, you’ll support HID’s success by: 

• Serving as the primary revenue owner for all channel-led business and ensure attainment of annual sales targets
• Owning and executing a channel growth plan, including partner expansion, activation strategies, and quarterly revenue acceleration initiatives
• Maintaining regular communication with assigned channel partners and distributors (check-ins, follow-ups, and basic account hygiene).
• Supporting partner onboarding and enablement by coordinating training, sharing sales tools, and reinforcing program requirements.
• Identifying, qualifying, and progressing opportunities across both partner-led deals and assigned direct accounts; coordinating handoffs and next steps with the direct sales team as needed
• Assisting with forecasting and pipelining management in the CRM (updating opportunities, partner details, and activity notes).
• Managing day-to-day engagement for a set of assigned direct accounts, including meeting coordination, needs discovery, and follow-up on action items.
• Supporting account planning for assigned direct accounts by tracking stakeholders, current install base; assist with renewals and upsell/cross-sell motions in coordination with sales leadership.
• Coordinating deal registration, pricing requests, and required internal approvals in alignment with channel policies.
• Preparing basic partner performance snapshots (pipeline, wins/losses, activities) and summarizing insights for leadership.
• Collaborating with product management, marketing, operations, and customer success to resolve partner and customer questions and improve overall customer/partner experience.
• Driving overall channel revenue performance for biometric commercial technologies, including target attainment, pipeline health, and partner contribution.
• Developing and executing partner coverage and growth plans (recruit, onboard, enable, activate), aligned to territory priorities and quarterly objectives.
• Managing partner and assigned direct-account engagement cadence, ensuring consistent follow-up, opportunity progression, and clear internal/external communication.
• Coordinating co-selling activities with direct sales and cross-functional teams to advance opportunities from qualification through close, including smooth handoffs and next steps.
• Maintaining accurate CRM hygiene, forecasting inputs, and reporting; summarizing partner performance and key insights for leadership.
• Ensuring compliance with channel policies and processes (deal registration, pricing, approvals) while improving partner experience and program adherence.
• Supporting demand-generation efforts with partners (campaigns, webinars, events) and track outcomes and follow-up actions to convert interest into pipeline.

Your Experience and Background include:  

• Bachelor's degree (B.S. or B.A.) in business, marketing, communications, or a technical field; equivalent experience considered.
• Typically 2 years of relevant experience supporting sales and/or partners (channel, distribution, reseller, alliances) and/or managing smaller direct accounts.
• Preferred: exposure to identity, security, authentication, or related technology solutions (biometrics a plus, not required).
• Experience using a CRM to manage contacts, activities, and opportunities; comfort with basic forecasting concepts.
• Demonstrated ability to learn quickly, take ownership of follow-ups, and deliver on commitments.
• 2 years of experience in sales, channel/partner support, business development, customer success, and/or account management.
• Ability to support a book of direct accounts, including scheduling customer touchpoints, documenting requirements, and coordinating internal resources to move opportunities forward.
• Strong written and verbal communication skills with the ability to present information clearly and professionally.
• Highly organized with attention to detail; able to manage multiple requests, deadlines, and follow-ups.
• Comfort working in CRM tools (e.g., Salesforce) and Excel; able to track pipeline and report basic metrics.
• Interest in technology solutions and willingness to learn biometric authentication concepts and channel programs.
• Ability to work collaboratively with cross-functional teams and communicate status/progress consistently.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal