Associate Customer Support Technician



An Amazing Career Opportunity for an Associate Customer Support Technician!! 

Location: Palm Beach Gardens, Florida

Job ID: 21542 & 21543


Do you enjoy providing support to others? Can you provide remote technical and application problem resolution assistance related to cross match products? If you are great at troubleshooting, debugging computers and software as well as great at identifying customer needs and resolving in a timely manner, then we at HID encourage you to apply for this position.   


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 

Extended Access Technology Public Biometric Support

We are the customer technical support team servicing the EAT Public Biometric devices and solutions. We have a strong team of dedicated support technicians and engineers with years of dedicated industry knowledge in the biometric field. Our team culture values knowledge sharing and transparency as well as an emphasis customer advocacy.  

As our Associate Customer Support Technician, you’ll support HID’s success by: 

  • Gaining and maintaining knowledge of assigned customers' technical and business environment.
  • Documenting and verifying reported problems. Troubleshooting and resolving issues while utilizing all available tools, resources, and documentation. Engaging in additional resources when necessary.
  • Providing effective and consistent communication to management, peers and account team in support of customer.
  • Taking ownership for front line service and support to internal and external customers.
  • Providing work support and guidance to less senior customer support technicians.
  • Supervisory Responsibilities:  None
  • This position will require nights and weekends.


What we will love about your background: 

  • Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
  • Intermediate knowledge of Oracle applications.
  • Demonstrates ability to learn complex software tools quickly.
  • Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfillment of projects and organizational objectives.
  • Ability to provide solutions to problems of minor scope where analysis of situation or data requires a review of identifiable factors.
  • Ability to receive direction and coaching with positive acceptance and apply learned techniques with positive results. 


Your Experience and Education include:  

  • AA Degree or equivalent 3 years related experience.
  • Understanding of PCs, Networks, OS platforms, databases, software applications.


Who you are as a Team Member:

  • Exceptional communication skills, both written and verbal.
  • Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • Strong team player and ability to work well with others.
  • You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Palm Beach Gardens, FL, US, 33410

Customer Service & Contact Center Operations
Travel Required: 11%-30%

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami