Order Processing Specialist



Do you possess excellent analytical and problem-solving skills? Do you feel comfortable supporting contractors and distributors/wholesale distributors? Do you have previous experience working in the wholesale building materials industry? Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time?


If you answered yes to these questions, we should talk!


ASSA ABLOY is a global leader in opening access solutions. Our brand-new Coastal Southeast Service Center or regional manufacturing facility based in Orlando, Florida is looking to add a full time on-site Order Processing Specialist to help support the Ceco business.


Our Group within ASSA ABLOY focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.  


We are expanding and there has never been a more exciting time to join us! 


What would you do as our Order Processing Specialist?

You will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings.


You would also:

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
  • Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs.
  • Communicate with customers on discrepancies, order conflicts, and shipping delays.
  • Follow up to ensure customer issues are resolved promptly and thoroughly.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
  • Perform other duties as required.
  • Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy 


The Skills and Experience you need:

  • High School Diploma or GED equivalent required.
  • Proficiency with Math, Basic Geometry and Algebra skills would help you excel.
  • Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable.
  • Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
  • Proficient communication skills, both verbal and written
  • Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
  • Must excel working in a fast-paced environment.
  • Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable.


What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!


We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com


Let’s create a safer and more open world - together!


AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.


As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.


As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Orlando, FL, US, 32809

Customer Service & Contact Center Operations
Travel Required: 0%-10%

Nearest Major Market: Orlando