Operations Administrator

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for an Operations Administrator.

Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems.  We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

Your Role in Keeping the Future in Safe Hands…

As the Operations Administrator for the Global Solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Operations team, making a genuine, positive impact in the lives of our customers. 

Reporting to the Operations Director, you will provide administrative and bookkeeping support to ensure that sales are accurately recorded and invoiced within the accounting system.

What you will do…

• This position provides administrative and bookkeeping support – ensuring Traka Sales are accurately recorded and invoiced within the accounting system.
• Keep accurate customer, contact, product, work order, and contract data in Salesforce CRM in accordance with company ISO9001 quality management system procedures.
• Review and process Client Purchase Orders received to ensure accuracy against sales orders and proposals from Regional Sales Managers (RSM).
• Resolve any discrepancies in the Client Purchase Orders with the RSMs and/or Client.
• Maintains customer records by entering new and updated customer and account information within the accounting system, as needed.
• Creates new Sales Orders based on contractual terms and conditions of the sale, inventory items, pricing, and payment terms under supervision and guidance as needed.
• Monitors Open Sales Orders to ensure the accuracy of reporting.
• Actively updates Traka’s Customers Relationship Management (CRM) system with Sales Order #s from the Financial System to confirm account executive sales.
• Process Client invoices within the accounting system and ensure they are distributed to the client(s) via email, payment portal, mail or as otherwise directed.
• The individual is expected to be extremely detail-oriented and have strong administrative and communication skills

• Work order administration and management via web-based ERP & CRM software
• Communicate and assist with other departments as necessary such as order processing, customer service, and project delivery to address customer needs and inquiries as necessary.
• Identify opportunities for process optimization within the sales operations and order processing workflows.
• Subject to other related duties as assigned by management, within your scope of practice.

What we expect of you…

• Demonstrated problem solving skills and continuous improvement process skills.
• Excellent communication and inter-personal skills.
• Excellent organization skills with the ability to prioritize and multi-task.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Office suite including Word, Excel, Access and PowerPoint.
• Exposure to Salesforce (CRM) and Quickbooks/Bookkeeping experience a plus.
• Ability to effectively communicate with internal and external customer.
• Ability to work individually, unsupervised, and as part of a team.
• Capability to prioritize multiple tasks and critically think through complex situations.
• Ability to act with integrity, professionalism, and confidentiality.

Physical Requirements…

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend and reach.
• Ability to reach with hands and arms.
• Ability to lift, push and pull up to 20 lbs regularly.

What you can expect from us…

• 15 days PTO in addition to federal holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401k option

Application

You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.