Director Customer Experience / Order Management


ASSA ABLOY is looking to add a Director of Order Management.


Your primary responsibility will be to leverage your understanding of business and customer requirements, to develop and execute order management strategy, and organize front end resources for maximum effect.


This is a newly created position that will report to the Vice President, Manufacturing Strategy and Operational Excellence. The preference is that the role be baased out of one of the following Door Group locations: Ceco Door in Milan, Tennessee, Curries in Mason City, Iowa, or our regional manufacturing facility (Service Center) in Orlando, Florida. 


ASSA ABLOY is expanding and there has never been a more exciting time to join our Team!


We are a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.  


Come see who we are at:


What would you do as our Director of Order Management?

You will lead teams of subject matter experts in the configuration of customer orders and projects in a custom, engineered to order environment, while effectively prioritizing and delivering on multiple improvement projects simultaneously.


You would also:

  • Partner with the organization to maintain an awareness of business conditions, strategies, and practices which may intersect with, or shape the development of order management strategy.
  • Act as the trusted advisor on front end business processes, developing the business architecture (organization structures, processes, capabilities, tools) necessary to deliver robust, nimble, resilient, order management function.
  • Build a respectful, professional culture which rewards team and individual success.
  • Continually evolve front end capacity planning and capacity management strategy, delivering a right-sized team, ahead of the business growth curve
  • Continually evolve the integral operating framework of order management, delivering measurable programs and practices which facilitate high-performance outcomes.
  • Effectively prioritize and deliver on multiple projects simultaneously. Ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish a goal, and use resources effectively and efficiently.
  • Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.
  • Collaborate with stakeholders to understand problems, facilitate discussions, pose solutions, and/or surface alternatives.
  • Strong persuasion and negotiations skills, and the ability to engage, challenge and influence thinking to effect change throughout an organization.
  • Continually assess and build team technical competencies, leadership bench-strength and overall quality and delivery capabilities within scope of influence, in a collaborative high performance work environment
  • Perform other related duties as assigned.
  • Actively participates in providing a safe and harmonious working environment for all employees.
  • Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct


What we are looking for:

  • Bachelor of Science degree in Business, Organizational Leadership, an Engineering discipline and/or equivalent related work experience and certifications.
  • Master’s degree preferred.
  • Minimum of 5 years progressive experience leading teams and developing first line managers, managing relationships with suppliers, and experience interacting with external customers in high-pressure business situations.
  • Ability to prioritize complex work in a rapidly changing environment.
  • Possess the ability to be data driven, analyze information using Business Intelligence tools, Excel and an array of related software.
  • Possess excellent analytical, problem-solving and communication skills with the ability to present complex information to all levels of the organization.
  • Strategic business acumen, with experience assessing a broad range of processes to identify and deliver solutions, considerate of performance, stability, cost, and simplicity.
  • Ability to travel, as needed.


What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!


We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at


Let’s create a safer and more open world - together! 


AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.


As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.


As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Orlando, FL, US, 32809 Mason City, IA, US, 50401 Milan, TN, US, 38358

Sales, Marketing & Product Management
Travel Required: 31%-60%
Mid-senior level

Nearest Major Market: Orlando