Service Sales Team Leader

Do you have the ability to lead the Service Sales function, taking care of team members’ growth, and a drive to grow your skills in a collaborative environment? Join ASSA ABLOY Traka, in Olney, UK, and enjoy a culture that empowers you to build a career you can be proud of.

What you would do as our Service Sales Team Leader

As a Service Sales Team Leader within Traka, you will have the opportunity to manage a team of four Service Sales professionals, ensuring delivery against commercial targets, renewal KPIs, and customer satisfaction objectives. Acting as the initial commercial escalation point, the role combines hands-on contract management with leadership, coaching, and cross-functional collaboration to support Traka’s aftersales and service growth strategy.

The role also holds sector responsibility across the UK, Ireland, and Automotive sectors, driving long-term customer retention, profitability, and service excellence. Occasional customer visits and attendance at industry events may also be required.

You would also:

• Lead manage, and develop the Service Sales team, including coaching, guidance, performance management, workload prioritisation, and supervision of daily activities across sales tiers; setting objectives aligned with service revenue, renewals, and customer KPIs, and conducting regular performance reviews with tailored development plans.

• Oversee major service and maintenance contracts, ensuring commercial viability, compliance, SLA tracking, accurate documentation, and alignment of maintenance/servicing activities with contractual commitments; acting as the initial escalation point for complex commercial, contractual, or customer issues and managing escalations to timely resolution.

• Drive contract renewals, bids, negotiations, and pricing strategies for high-value and complex accounts, while mentoring the team on advanced commercial negotiations and identifying upsell and cross-sell opportunities across service and support offerings.

• Engage directly with customers when required, attending meetings and site visits to discuss contracts, renewals, service performance, and future opportunities, while ensuring service credits, SLAs, and contractual measures are clearly defined, monitored, and communicated internally.

• Continuously improving service sales and contract management processes, supporting effective use of CPQ, SAP, and CRM systems across the team and ensuring consistent preparation, accuracy, and governance of contract-related documentation.

The skills and experience you need
We are looking for someone who:

• Has proven experience in service sales, after-sales commercial management, and contract renewals, ideally within a technical or engineering environment, including demonstrated ownership of major service contracts.

• Has strong leadership and people management capability, with the ability to coach, guide, and support team performance.

• Has excellent negotiation, commercial, and customer relationship skills, with confidence in handling complex discussions and driving positive outcomes.

• Proficiency in service management and CRM systems (including CPQ, SAP, Salesforce, ServiceMax) with strong analytical and reporting skills.

• Commercially astute, strategically minded, and highly organisational skills. Is a confident, customer‑focused leader with a solutions‑driven approach, strong attention to detail, and the ability to operate effectively as a senior escalation point.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive scheme.

• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service.

• Ex-gratia day for Christmas Eve.

• Day off for your Birthday.

• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months.

• Life assurance 3 x basic salary; after qualifying time with Company.

• Employee Referral Scheme.

• Assa ABLOY Family Brand Discount (Yale).

• Free Specsavers Eye Care Voucher.

• Access to Employee Care Scheme and Benefits Platform.

• Cycle2work Scheme.

• Length of Service Recognition.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.