Service & Installation Engineer - Southern Region

Service & Installation Engineer – Southern Region

Dartford & Maidstone Area

‘Be part of an innovative forward-thinking company’

Who We Are:

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres, and Data Centres etc.

When you drop your keys off at a car dealership, your child takes their laptop from their locker at school or ends up feeling ill and going to A&E, you will find our solutions in use.  Our products can be bought off the shelf all the way up to solutions for blue-chip and every day recognisable companies.

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.

With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.

Your Opportunity:

This role will require you to carry out planned installations, commissioning and maintenance on products with a variety of applications. This is a customer facing role and requires the highest level of customer service at all times to meet the standards of our blue chip customer base. This role will cover the Southern area of the UK

It will be your mission to:

• Carry out installation, commissioning and testing of a wide range of Traka products throughout the UK.
• Conduct on-site annual maintenance of existing Traka systems.
• Provide an emergency repair and breakdown service to our UK customers.
• Travel to customer sites to deliver/install/maintain or repair systems and ensure all electronic documentation is signed off by the customer upon satisfactory completion.
• Ensure that systems are installed and tested in accordance with Traka instructions, requirements and guidance.
• Operate to Safe Working practices and Instructions complying with H&S, including both Traka and customer site policies.
• Work to high professional standards to ensure servicing and repair of equipment are delivered in a timely manner.
• Give support to customers as required.
• Complete all electronic documentation within the agreed timescales including any escalation through team leaders for further investigation.
• Ensure all returns are processed and documented, repairing product where possible.
• Perform other duties from time to time as requested by Manager.
• Any other duties required to assist in supporting the achievement of the Company objectives.

Who You Are:

You will be self-motivated, trustworthy and honest, and have the ability to work on your own initiative, with good numeracy and IT skills.

You will have excellent communication skills with proven customer service experience. You will also be able to demonstrate good problem solving and decision making skills adopting a ‘hands on’ approach and a ‘can do’ attitude.

Experience:

• Knowledge and practical experience of installing and maintaining electronic equipment.
• Understanding of circuit boards, electronics hardware and/or software applications.
• Working on customer sites including safe working practices.
• Hands on electronics and electro mechanical experience.
• Maintaining documented records using electronic medium.
• Good working knowledge of Windows/cloud based software and confidence with IT packages.
• Understanding of network and networking connectivity and cabling.
• Developing long term working relationships with customers.

Functional competencies:

• Must hold a full current UK driving licence.
• Good basic education in communication (both written and oral), numeracy and IT skills.
• Confident with IT equipment (laptops/tablets) and familiarisation of software installations (Basic knowledge).
• Excellent diagnostic and fault finding skills.
• This role will require access to secure sites and candidates will need to pass security. checks to higher level.
• Used to travelling extensively throughout the UK and overseas when required, with the potential need to spend nights away from home due to the nature of the role.

We are looking for bright, motivated and passionate people to join our team.

Benefits:

• 25 days holiday + bank holidays
• Free day holiday for Christmas Eve
• Access to an online benefits portal
• 2 x Annual salary life cover
• Company Pension scheme standard 5%
• Bi-annual discretionary bonus
• On-site parking
• Access to Employee Care scheme
• 3 months Full Maternity pay
• Paternity of 2 weeks
• Women in Leadership initiative

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.