Scheduling Coordinator

Do you have the ability to manage multiple priorities, coordinate resources effectively, and deliver excellent customer service in a fast-paced environment? Become a part of the ASSA ABLOY Traka’s team, based in Olney, UK, and enjoy a culture that empowers you to build a career you can be proud of.

What you would do as our Scheduling Coordinator

As a Scheduling Coordinator, you will be responsible for planning and coordinating engineering resources to ensure the successful delivery of service, installation, and maintenance activities. Acting as a central point of contact, you will work closely with customers, engineers, and internal teams to ensure efficient scheduling and a high level of customer satisfaction.

Reporting to the Scheduling Team Leader, you will play a key role in managing day-to-day operations and Assisting service delivery.

You would also:

• Schedule field engineers for reactive call-outs, installations, and preventative maintenance activities, ensuring optimal resource utilisation.

• Act as a key point of contact for customers and internal stakeholders, coordinating appointments and providing timely updates.

• Maintain accurate records within service management systems, Assisting reporting, KPIs, and data integrity.

• Assist operational processes including quotations, invoicing, stock coordination, and service contract tracking.

• Partner with engineering, project, and support teams to ensure smooth delivery of services and resolving scheduling challenges efficiently.

The skills and experience you need
We are looking for someone who:

• Has experience in scheduling, coordination, or administrative roles, ideally within a service or operations environment.

• Is highly organised, with the ability to prioritise tasks and manage a high-volume workload in a fast-paced setting.

• Has strong communication skills, with the ability to build relationships with both customers and internal teams.

• Is confident using IT systems, including CRM or service management tools (e.g., ServiceNow) and Microsoft Office.

• Demonstrates a proactive, positive attitude and strong problem-solving skills, with the ability to adapt to changing priorities.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• 25 days holiday + bank holidays.

• Exgratia day for Christmas Eve.

• Access to an online benefits portal.

• ASSA ABLOY Family Brand discount (Yale).

• 3 x Annual salary life cover.

• Company Pension scheme standard 5%.

• Annual discretionary bonus.

• Access to Employee Care scheme.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com. 

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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