Apprentice Internal Service Engineer - Traka



Apprentice Internal Service Engineer

‘Be part of an innovative forward-thinking company’

Who We Are:

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, innovative key management systems and locker solutions. We operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres, and Data Centres etc.

When you drop your keys off at a car dealership, your child takes their laptop from their locker at school or ends up feeling ill and going to A&E, you will find our solutions in use. Our products can be bought off the shelf all the way up to solutions for blue-chip and every day recognisable companies.

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.

With its continued growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.

We are always looking for diverse, talented, motivated people with integrity and the desire to succeed. We are an equal opportunity employer offering attractive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.


We are looking for skilled, motivated and passionate people to join our team.


Your Opportunity:

  • Attend local technical college on a recognised apprenticeship training programme
  • Work towards becoming a Field Based Service Engineer and an important part of the TRAKA UK engineering team
  • This role will require you to support the team of external Service and Installation Engineers from an internal perspective.
  • Act as the “second pair of hands” on selected installation/deployments of our TRAKA Solutions
  • It will be your mission to:
    • Ensure that engineering vehicle stock is sent to them on a weekly basis.
    • Check the consumable stock held and ensure that any requirements from the field-based team is sent and stock levels maintained.
    • Perform internal engineering tasks including control panel checks, internal systems audits and repairs etc.
    • Be responsible on back-office functions to support the engineering team, including but not limited to, Stock, Pre-installation configurations, Maintaining and Driving Clearances, Vans & Tooling
    • Be the point of contact for field-based engineering teams.
    • Be responsible for Returns Process to support maintenance contracted customers.
    • Provide other administration task when required to support the wider Aftersales Team.
    • Be available to assist on site engineering teams on larger installations where applicable
    • Operate to Safe Working practices and Instructions complying with H&S, including both Traka and customer site policies.
    • Give support to customers as required.
    • Ensure all returns are processed and documented, repairing product where possible.
    • Perform other tasks from time to time as requested by Manager.
    • Work with the in-house scheduling team in terms of geographical work planning.


Who You Are:

You will be self-motivated, trustworthy and honest, and have the ability to work on your own initiative, with good numeracy and IT skills.

You will have great communication skills with proven customer service experience. You will also be able to demonstrate good problem solving and administrating skills adopting a ‘hands on’ approach and a ‘can do’ attitude.

Work towards having the following experience:

  • Knowledge and practical experience of installing and maintaining electronic equipment.
  • Understanding of circuit boards, electronics hardware and/or software applications.
  • Working on customer sites including safe working practices.
  • Hands on electronic and electromechanical experience.
  • Maintaining documented records using electronic medium.
  • Good working knowledge of Windows/cloud-based software and certainty with IT packages.
  • Understanding of network and networking connectivity and cabling.
  • Developing long-term working relationships with customers.

Desired competencies:

  • Should hold a full current UK driving licence.
  • Good basic education in communication (both written and oral), numeracy and IT skills.
  • Confident with IT equipment (laptops/tablets) and familiarisation of software installations (Basic knowledge).
  • Be prepared to travel and stay away when being asked to work outside of Traka on customer sites


We are looking for skilled, motivated and passionate people to join our team.



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Olney, ENG, GB, MK46 5EA

Sales, Marketing & Product Management