Application Support Technician

Do you have the technical skills and problem-solving ability to support our internal and end users, and drive technical support excellence across our growing team? Join Traka EMEIA’s Technical Support team, part of the ASSA ABLOY Group, in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Application Support Technician

As an Application Support Technician at Traka, you will handle technical support cases and enquiries via phone and email, including progression to engineer call out or escalation to 3rd level EMEIA support for further investigation and resolution. You will be part of an on-call rota system to cover a small number of customers who have 7x7 support.

You would also be responsible for: 

• Providing prompt 1st and 2nd line support via phone and email to UK customers, ensuring high-quality ticket management and documentation.
• Investigating technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
• Collaborating with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.
• Sharing knowledge and solutions within the team to improve service quality and problem resolution.
• Performing general administrative tasks within the customer services department to support smooth operations.

The skills and experience you need

We are looking for someone who:

• Has knowledge of SQL databases, Windows system, and IT networking.
• Has previous experience in similar roles, handling queries from end users.
• Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks.
• Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations.
• Effectively prioritizes workloads and manage tasks with a proactive and organized approach.

What we offer

• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service
• Ex-gratia day for Christmas Eve
• Day off for your Birthday – FROM 2026
• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months
• Life assurance 3 x basic salary; after qualifying time with Company
• Employee Referral Scheme (if applicable – If manager and above then N/A)
• ASSA ABLOY Family Brand Discount (Yale)
• Free Specsavers eye care voucher
• Annual discretionary bonus: after qualifying time with Company (if applicable – if has MIP/LIP then N/A)
• Access to Employee Care Scheme and Benefits Portal
• Cycle2work scheme
• Length of Service Recognition

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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