Application Support Analyst

Traka Europe Application Support Technician 

Can you bring your technical experience to our Application Support Technician team? Join our team, and enjoy a collaborative culture that empowers you to build a career you can be proud of.  
Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres, and Data Centres etc. When you drop your keys off at a car dealership, your children take their laptop from their locker at school or ends up feeling ill and going to A&E, you will find our solutions in use.  Our products can be bought off the shelf all the way up to solutions for blue-chip and every day recognisable companies.
Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID. With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.
We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance. Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.


What you would do as our Application Support Technician
In this role, you will be responsible for providing technical and solution support to authorized European Traka technical partners. You will be reporting to the Traka Europe Technical Support Manager and based in the UK.
It will be your mission to:

  • Provide remote technical consultation and support to our Traka Business Units and Partners across Europe
  • Act as an escalation point for technical issues
  • Assist with trade show setup and attendance as needed
  • Contribute to team effort by accomplishing related results as needed


The skills and experience you need 
We are looking for someone who:

  • Has Information Technology, Network Engineering or Electrical Engineering experience
  • Is skilled in problem solving and troubleshooting
  • Has the ability to adapt to highly changing environments
  • Has technical Support experience
  • Is a master in terms of Microsoft technologies (SQL Server, IIS services, Windows server versions, etc.)
  • Has networking (TCP/IP) knowledge and experience (any Networking certifications will be an advantage)
  • Is self-motivated with attention to detail as well as the ability to work on an individual basis and as part of a team and with little supervision.


What we offer 
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: 

  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service
  • Ex-gratia day for Christmas Eve
  • Pension; 5% employee & 5% employer. Auto-enrolment after 3 months
  • Life assurance 3 x basic salary
  • Access to an online benefits portal
  • ASSA ABLOY Family Brand Discount (Yale)
  • Bi-annual discretionary bonus
  • Access to Employee Care scheme
  • Private Medical healthcare including dental care
  • Income Protection

We review applications regularly, so don’t wait 
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, Dominika Nalepa, Talent Acquisition Business Partner, at 
Let’s create a safer and more open world - together!


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Olney, ENG, GB, MK46 5EA

Customer Service & Contact Center Operations
Travel Required: 0%-10%
Not applicable