Application Support Team Leader - Traka

ASSA ABLOY

 

Application Support Team Leader

‘Be part of an innovative forward-thinking company’

 

Can you lead our R&D Application Support team who act upon 3rd line issues from around the world?  Join our team in Olney near Milton Keynes and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Our software solutions are used worldwide, from small business to enterprise blue-chips, with deployments on a small scale, through to large international deployments with complex system integrations.

 

What you would do as our Application Support Team Leader

We’re looking for someone with excellent communication and stakeholder engagement skills to lead our R&D Application Support team, working with our global divisions and customers to support Traka’s products. You will also undertake a partially hands-on support role.

 

You’ll bring team leader or line management experience to support with workload prioritisation within the team, as well as facilitate and coordinate support activities across R&D teams and the business.

 

Our platform comprises software and hardware solutions in web, desktop and device-based environments.

 

 

You would also:

  • Gain a strong understanding of Traka’s products, solutions and services.
  • Line manage the Application Support team, leading the delivery of operational support requirements for Traka products and platforms.
  • Work closely with Traka’s global and regional support leads, managing the status and appraisal of critical issues.
  • Grow the competence and capability of the team in alignment with departmental strategy.
  • Lead recruitment activities and select top talent.
  • Collaborate and work effectively with R&D Management and the wider team.
  • Work closely with our Agile leadership team on culture and ways of working.
  • Explore how metrics and KPIs can be accumulated and aligned to give a representative picture of Application Support and Software Quality.
  • Identify and contribute towards continuous improvement initiates.
  • Undertake support activities, where time permits.

 

The skills and experience you need

 

We are looking for someone who:

  • Has industry experience working in an application support team/environment, preferably having worked hands-on, with experience at senior or leader level.
  • Has experience of people development, reviewing performance and setting realistic development goals and training plans.
  • Is experienced recruiting and evaluating technical expertise.
  • Is familiar with Kanban or equivalent Agile/workload management approaches.
  • Has strong technology awareness within the IT / Software field.
  • Has proven experience with ticket or issue management systems (such as Jira) including SLAs.
  • Can communicate effectively at different levels, verbal and written.

 

Qualifications?  Your personality, experience, and eagerness to learn is equally as important as your technical skills.  Our people make it happen and underpin our collective success.

 

Finally, we’d be delighted if you can offer any experience with:

  • Agile or ITIL Service Management.
  • Project Management experience.
  • Any development/coding experience (ideally with .NET)
  • Supporting/maintaining distributed software solutions.
  • Working within DevOps teams/environments.
  • Any Cloud based technologies or SaaS solutions.

 

 

We are looking for bright, motivated, and passionate people to join our team!

 

Benefits:

  • Flexible remote, hybrid or office-based working
  • 25 days holiday + bank holidays
  • Ex-gratia day for Christmas Eve
  • Access to an online benefits portal
  • ASSA ABLOY Family Brand discount (Yale)
  • 2 x annual salary life cover
  • Company Pension scheme standard 5%
  • Bi-annual discretionary bonus
  • Inclusive Employee Care and wellbeing scheme
  • Pluralsight Training and LinkedIn Learning subscription

 

 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Olney, ENG, GB, MK46 5EA

Engineering & Science
0-10%
Mid-senior level
01-Jul-2022