Service Desk Technician

At ASSA ABLOY, we create access solutions that help people move through their world safely, securely, and effortlessly. Operating in more than 70 countries, our brands, including Lockwood, Yale, Whitco and ABLOY, are trusted across homes, commercial buildings, healthcare facilities, education environments and critical infrastructure.

We're looking for a hands-on Service Desk Technician to join our IT team. If you enjoy solving problems, supporting end users, and getting involved beyond basic ticket triage, this could be the opportunity you've been looking for.

About the Role

This is a true Level 1/2 IT Support position where you'll play an important role in keeping our people, systems, and operations running smoothly. You'll support end users across multiple locations, troubleshoot technical issues, assist with infrastructure support activities, and work closely with both internal IT teams and external vendors.

No two days are the same. One moment you may be resolving a Microsoft 365 issue, and the next supporting network connectivity, mobile device management, hardware deployments, or system improvements.

This role offers excellent exposure across a broad technology environment and the opportunity to make a visible impact on the business every day.

What You'll Be Doing

In this role, you'll:

• Deliver Level 1 and Level 2 IT support across hardware, software, applications, and end-user technologies.
• Manage incidents and service requests through to resolution.
• Troubleshoot user, system, and network issues across multiple sites.
• Support user access, devices, and mobile technology environments.
• Coordinate with internal technology teams and external vendors on more complex issues.
• Assist with system updates, patching, monitoring, and maintenance activities.
• Create and maintain technical documentation and knowledge resources.
• Contribute to service improvements, upgrades, testing, and technology initiatives.

Location

Based in Oakleigh, VIC, supporting multiple sites within the south-east Melbourne region.

About You

You'll be someone who enjoys solving problems, takes ownership, and delivers a high level of customer service.

You'll also bring:

• Previous experience in a Service Desk, Help Desk, Desktop Support, or IT Support role.
• Strong knowledge of Microsoft 365, Active Directory, and Windows operating environments.
• Experience supporting devices and mobile technology platforms such as Intune and MDM tools.
• Understanding of networking fundamentals including LAN, WAN, and connectivity troubleshooting.
• Exposure to cloud and infrastructure technologies such as Azure and VMware.
• Experience working with IT service management tools and processes.
• Strong troubleshooting and analytical skills.
• The ability to communicate effectively with both technical and non-technical stakeholders.

Why Join ASSA ABLOY?

You'll join a stable global organisation where technology support plays a critical role in business success. This is an opportunity to broaden your technical capability, work with a diverse technology environment, and support some of Australia's most recognised security and access solution brands.

In addition, you'll enjoy:

• Working with trusted brands including Lockwood, Yale and Whitco.
• Free onsite parking.
• Convenient location close to shops, cafés and public transport.
• Onsite café facilities.
• Staff discounts across our product range.
• Team events and social activities throughout the year.
• Access to our Employee Assistance Program

Apply Now

If you're looking for a hands-on IT support role where you can make a genuine impact while developing your technical skills within a global organisation, we'd love to hear from you.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces, physical and virtual, safer, more secure, and easier to access.

As an employer, we value results, not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.