Customer Service Officer

• Join an iconic Australian Brand
• Forbes Top 100 innovative company
• Unlock an opportunity to work for ASSA ABLOY, we’re more than just locks

About Us

ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list, on four separate occassions. This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation

About The Role
Join our national team as a Customer Service Officer based onsite in Oakleigh, Melbourne.  Reporting to the Customer Service Coordinator, you will be responsible for providing exceptional customer support, focusing on first contact resolution. In this fast-paced and exciting role, you will:

• Provide assistance to customers via phone, email, webchat and face to face where applicable
• Liaise with internal stakeholders to achieve desired outcomes
• Contribute to continuous improvement and achieve personal and team KPIs
• Keep up-to-date on product and process knowledge
• Ensure the prompt resolution of customer enquiries

About You
For you to be successful in this role, you will need:

• Excellent communication skills
• A “can do” attitude and strong customer focus
• A highly motivated and an enthusiastic personality
• Good time management skills and a high level of problem solving and negotiation skills
• An intermediate understanding of Microsoft Office applications and the ability to pick up Microsoft D365 CRM and AX
• An ability to quickly understand customer requirements and learn the technical/system aspects of the products we pride ourselves on

Why work with us? 

• Opportunity to work for a large successful global organisation
• Ongoing learning and development to meet your professional development needs
• True career opportunities in the wider business with many and varied career pathways
• Onsite café with subsidised coffee, onsite parking, close to public transport, great team environment
• A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate

We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. No unsolicited agencies please.
 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.