Service Coordinator

Service Coordinator

Be the Heart of Our Service Operation

IDE is seeking a highly organised and proactive Service Coordinator to join our team.

This is a pivotal role at the centre of our service operation, ensuring our engineers, customers, and internal teams are connected and supported to deliver an exceptional service experience.

You'll be responsible for coordinating engineer schedules, planning service visits, managing customer communications, and ensuring service activities are completed efficiently and effectively. If you're an excellent organiser with strong communication skills and enjoy working in a fast-paced environment, we'd love to hear from you.

What You'll Be Doing

As our Service Coordinator you will:

• Schedule and coordinate service engineers for planned maintenance, breakdowns, installations, and project work.
• Manage engineer diaries to ensure optimum utilisation and efficient travel planning.
• Act as the primary point of contact for customers requiring service support.
• Raise service jobs and maintain accurate records within the service management system.
• Coordinate customer communications regarding service visits, updates, and completion reports.
• Support the quotation and administration process for repairs, spare parts, and service work.
• Monitor service delivery and ensure work is completed within agreed timeframes.
• Work closely with engineers, sales teams, and operational departments to resolve scheduling challenges.
• Track service performance and provide regular reporting on key activities.
• Assist with contract planning and preventative maintenance schedules.
• Ensure all documentation and system records are maintained accurately and in a timely manner.

What We're Looking For

We're looking for someone who is highly organised, customer-focused, and capable of managing multiple priorities simultaneously.

Skills & Experience

• Experience in a service coordination, scheduling, planning, customer service, administration, or operational support role.
• Excellent organisational and time-management skills.
• Strong communication skills, both written and verbal.
• Ability to prioritise workload and respond effectively to changing demands.
• Experience using ERP, CRM, service management, or scheduling systems.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• A collaborative and proactive approach to problem-solving.
• Experience working within an engineering, manufacturing, technical service, facilities management, or industrial environment.
• Knowledge of field service operations and engineer scheduling.
• Experience supporting preventative maintenance contracts or service agreements.

Why Join IDE?

At IDE, we pride ourselves on delivering excellent customer service and technical expertise. We recognise that great service starts with great coordination, and this role is key to our continued success.

Who You'll Be

You are someone who enjoys bringing order to complexity, building strong relationships, and ensuring customers receive the highest level of service. You remain calm under pressure, communicate confidently, and take pride in keeping everything running smoothly behind the scenes.

Ready to Join Us?

If you're looking for a rewarding role where your planning, coordination, and customer service skills can make a real impact, we'd love to hear from you.

Apply today and become a vital part of IDE's service team.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.