Service Assistant - Termporary

Industrial Door Engineering is looking for a Service Assistant to join their team on a temporary basis based from our Northwich Factory and Office.

Role Overview

We are seeking a proactive and organised Service Assistant to support the Service Co-ordinator in the smooth running of the Service Department. This role involves handling service-related enquiries, managing service contracts, reviewing inspection documentation, and providing general administrative support.

Key Responsibilities

• Respond to service enquiries via multiple channels including email and telephone
• Manage and send service contract renewals for annual and bi-annual maintenance services
• Review engineer inspection sheets and complete detailed service reports
• Maintain and administer the service library and related documentation
• Liaise with site representatives to schedule and confirm dates for annual and bi-annual services
• Collect and record feedback on quotations and contract renewals
• Provide general support to the Service Department team to ensure efficient operations

Ideal Candidate Profile

• Proven background in customer service with a strong understanding of excellent customer service practices
• Proficient in Microsoft Office applications, especially Excel
• Strong attention to detail and problem-solving skills
• Ability to quickly learn about Industrial Roller Shutters (prior experience is beneficial but not essential)
• Capable of working independently as well as collaboratively within a team environment

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.