Service Operations Manager



An Amazing Career Opportunity for a Service Operations Manager

Location: Veldhoven, the Netherlands 


Who are we?

IAI industrial systems has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.


Join our team!
Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled Team Leader Service, you enjoy working in a rapid pace within a rapidly growing business environment and like to travel internationally, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you. If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.


By joining our team, you will be part of the Service department. This department is responsible for ensuring our systems at customers are operational and run smoothly, so our customers are able to run production. By means of regular in field maintenance, quick response to defects and reliable remote support, the team ensures our customers can continuously rely on our systems.


   You support our success by:


  • Leading the Field Service Engineering team (14 employees) and our spares & repairs department (taking care of employee development including external and internal training);

  • Ensuring the correct composition of the team and monitoring work quality and quantity;

  • Creating the maintenance planning together with the Service Coordinator to fulfil contractual agreements;

  • Promoting a customer-oriented attitude and ambassadorial function of the team members;

  • Being responsible for the P&L of the Service department and translating long-term plans into operational actions;

  • Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods;

  • Ensuring preventive and corrective maintenance takes place according to defined standards and working methods.


Your experience includes:


  • Bachelor’s degree in technical studies;

  • Minimum of 5-10 years working experience an international service organization or Mechanical engineering industry;

  • Strong communicational and organizational skills;

  • Experience with change management;

  • Experience with international customers;

  • Experience with Project Management is a plus;

  • Excellent written and spoken Dutch and English is required, additional languages are a plus;

  • Since this position includes (international) travel, you must possess or can acquire a valid passport.



What we offer:

  • Competitive salary and yearly profit distribution;

  • Full-time employment (40 hours per week);

  • Company defined contribution pension;

  • Complete payment of occupational disability insurances by the employer;

  • Home-work commuting allowance and working from home allowance;

  • Possibility to participate in collective health insurances;

  • Free fruit (twice a week) and soup (once a week) in the canteen;

  • Multiple teambuilding events organized throughout the year;

  • Offering Dutch and English classes to improve your language skills;

  • Possibility to take courses for your own professional and personal development;

  • 32 leave days (if you promise to send us a postcard from your holiday destination);

  • International career advancement opportunities.


Ready to take this challenge?

Then you should apply by sending us your resume and cover letter. Please take in mind that we require a certificate of conduct and that we perform reference checks upon hiring you. We are very excited to welcome you to our team!


#Service #TeamLeaderService #Jobs #IAIJobs


Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.




We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


North Brabant, NL, 5500

Customer Service & Contact Center Operations
Travel Required: 11%-30%
Mid-senior level