Field Service Engineer



 An amazing career opportunity for a Field Service Engineer!

Location: Veldhoven, the Netherlands  


Who are we? 

IAI industrial systems has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.


Join our team!
Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled Field Service Engineer, you enjoy working in a rapid pace within a rapidly growing business environment and like to travel internationally, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you. If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.


By joining our team, you will be part of the Service department. This department is responsible for ensuring our systems at customers are operational and run smoothly, so our customers are able to run production. By means of regular in field maintenance, quick response to defects and reliable remote support, the team ensures our customers can continuously rely on our systems.


You support our success by: 

  • Performing periodic and corrective maintenance of systems at the customer site;
  • Traveling internationally to visit our customers, up to 80 percent of the working time;
  • Detecting and solving malfunctions and complaints in terms of electronics, mechanics, pneumatics, software and process technical parameters;
  • Advising customers on the effective deployment of system upgrades and spare parts;
  • Solving malfunctions and customer complaints by telephone and email;
  • Repairing systems and spare parts in our workshop and keeping machine lists up-to-date;
  • Reporting structural issues and findings for improvement and preparing service reports;
  • Being the ambassador at the customer site.


What makes this position exciting:

  • Adventurous? Visit 15 countries per year;
  • Challenging work activities with lots of variety;
  • Independent position with great responsibility;
  • Challenging technologies and rapid development.


Your experience includes:

  •  Bachelor degree in technical studies;
  • Ability to travel internationally for a maximum of three weeks, mostly one or two weeks;
  • Minimum of 2-3 years working experience with international customers;
  • Experience in terms of mechatronics, pneumatics and electronics;
  • Experience with laser technology and software is a plus;
  • Excellent written and spoken English is required, Dutch and additional languages are a plus;
  • Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport.  


What we offer:

  • Competitive salary and yearly profit distribution;
  • Full-time employment (40 hours per week);
  • Company defined contribution pension;
  • Complete payment of occupational disability insurances by the employer;
  • Home-work commuting allowance and working from home allowance;
  • Possibility to participate in collective health insurances;
  • Free fruit and soup in the canteen;
  • Multiple teambuilding events organized throughout the year;
  • Offering Dutch and English classes to improve your language skills;
  • Possibility to take courses for your own professional and personal development;
  • 32 leave days (if you promise to send us a postcard from your holiday destination);
  • International career advancement opportunities. 


Ready to take this challenge?

Then you should apply by sending us your resume and cover letter. Please take in mind that we require a certificate of conduct and that we perform reference checks upon hiring you. We are very excited to welcome you to our team!

North Brabant, NL, 5500

Production & Skilled Trades
Mid-senior level