Facilities Operations Specialist

Sargent Manufacturing is a market leader in commercial door hardware. The company's customer base includes commercial construction, institutional and industrial markets. Included in our product offerings are windstorm certified locks, hardwired and wireless access control devices, designer levers and antimicrobial hardware coating.

The Facilities Operations Specialist is a high-accountability, mid-senior level role responsible for driving work order management, parts procurement support, backend system optimization, and strict vendor contract compliance.

This role operates within a high-volume, fast-paced manufacturing environment where smooth maintenance dispatch and parts availability directly impact production output. We are seeking an established external coordinator who can bring proven data, tracking, and inventory coordination practices to our site. This is an administrative and operational ownership role with limited learning curve. Internal applicants or candidates lacking direct, multi-year external manufacturing facilities experience will be immediately disqualified.

This position will be situated onsite in New Haven, CT full-time reporting into the Facilities Manager.

What you will be doing 

• Own & Configure the CMMS: Act as the technical authority to configure the platform, build workflows, and ensure clean system data.
• Manage Work Order Triage: Triage, prioritize, and assign incoming requests across all physical building systems (Hard Services) and support operations (Soft Services).
• Coordinate Materials & Parts Procurement: Source, order, and track specialized facilities materials and maintenance parts to prevent work order delays.
• Enforce Strict Vendor SLAs & KPIs: Audit response times, build performance dashboards, and aggressively hold third-party contractors accountable to strict performance timelines.
• Deliver Executive-Ready Data: Package work order volume, parts spend, and completion trends into high-visibility, data-driven KPI reports for the Facilities Manager.
• Navigate Labor Dynamics: Authoritatively coordinate work tracking and ticket closure alongside plant production and highly skilled union mechanics.

• Monitor operational Service Level Agreements (SLAs) to guarantee rapid emergency dispatch and minimize open work orders in an active manufacturing setting.
• Support SLA implementation for third part vendors/
• Coordinate vendor schedules, write clear scopes of work for tickets, and critically evaluate contract quotes.
• Ensure all assigned external technical crews provide proper safety documentation (OSHA, Lockout/Tagout) before work orders begin.

What we are looking for

• Minimum 5+ years of experience in external facilities operations, work order coordination, or maintenance dispatch experience within a fast-paced manufacturing environment.
• Proven hands-on experience configuring, customizing, or administering enterprise CMMS/IWMS platforms (e.g., Planon, Maximo, eMaint, Fiix).
• Inventory & Ordering Background: Demonstrated experience coordinating parts procurement, managing supplier timelines, and tracking material spend.
• Demonstrated success managing a high volume of maintenance tickets across technical trades (HVAC, Electrical, Plumbing) and site services (Janitorial, Waste).
• Core competency tracking contract timelines, developing performance targets, and presenting maintenance performance metrics (MTTA, MTTR, MTTC) to management.
• Experience operating within a unionized workforce and regulated industrial facilities environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.

What we offer

The annual salary for this role is $80,000 - $100,000.

The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.  Benefits and additional compensation offered for this position are

• Paid time off, including sick and vacation days
• 13 paid holidays
• Job-protected leave benefits in accordance with applicable law
• Medical, dental, vision, and life insurance
• Health and flexible savings accounts subject to eligibility requirements
• 401(k) plan with employer contributions and matching subject to plan eligibility
• Supplemental life insurance
• Short-term and long-term disability benefits
• Employee discounts

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

We review applications regularly, so don’t hesitate, apply today!

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.