Teamleader Order Management

Teamleader Order Management – Dynaco Europe (Moorsel)

Dynaco Europe, part of the ASSA ABLOY Group, is a leading manufacturer of high‑performance industrial doors, including high‑speed doors, sectional doors, and dock equipment.

To strengthen our Customer Support organization at our headquarters in Moorsel, we are looking for a Team Leader Order Management & Level 1 Support.

In this role, you will lead a hybrid team with members based in Moorsel and remote colleagues located across Europe. You will be responsible for customer order processing and first‑line support for our dealers and partners throughout the region.

The position requires strong people‑leadership skills, hands‑on operational involvement, and a customer‑focused mindset.

Your responsibilities

Team Leadership

• Lead, coach, and support the Order Management & Level 1 Support team.

• Assign and prioritize daily tasks, ensuring efficient workloads and timely service.

• Provide training, development, and regular performance follow‑up.

• Build a positive, collaborative, and customer‑centric team culture.

Operational Responsibilities

• Ensure accurate and timely processing of orders for:

• • High‑speed doors
  • Sectional doors
  • Dock equipment and related components

• Oversee Level 1 support handling: basic technical questions, lead‑time and pricing inquiries, product availability, order status, documentation requests, etc.

• Act as the main escalation point within the team.

• Collaborate closely with Planning, Sales, Logistics, Technical Support (L2), and Production.

• Ensure compliance with procedures, service levels, and internal standards.

Continuous Improvement

• Identify recurring issues and propose process improvements.

• Support the development of internal knowledge bases and work instructions.

• Contribute to digitalisation projects within order management and customer support.

Your profile

We are looking for someone who:

• Has proven experience in order management, customer support, or a similar operational role.

• Has strong people‑leadership skills — coaching, motivating, developing, and guiding a team is essential for success in this role.

• Can structure and coordinate workloads, set priorities, and ensure reliable follow‑up.

• Communicates clearly and professionally with dealers, partners, and internal stakeholders.

• Works hands‑on, proactive, and solution‑oriented.

• Speaks English fluently; Dutch and/or French are a strong advantage.

• Has experience with ERP/CRM systems (Microsoft Dynamics AX is a plus).

• Has affinity with technical or industrial products — an advantage.

What we offer

• A key role in a strong and growing business within the global ASSA ABLOY Group.

• A collaborative and international work environment at our Moorsel HQ.

• Opportunities for training, development, and long‑term career growth.

• Competitive salary and benefits package.

• A culture based on trust, engagement, accountability, and teamwork.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.