Sr Technical Writer/Digital LMS Developer

We are seeking an experienced and detail-oriented Senior Technical Writer and Digital LMS Developer.  Must have expertise in creating high-quality instruction manuals, technical documentation and training courses for electro-mechanical products. This role is ideal for someone with a strong understanding of mechanical systems, engineering concepts, and the ability to communicate complex information clearly and effectively. The successful candidate will work closely with product support associates, engineers, designers, and other stakeholders to produce comprehensive, user-friendly manuals and other technical materials. Able to develop training videos, online tests and technical documents to provide and continuously improve technical support for our automatic sliding, swinging, folding and revolving door products.  The position sits in our Monroe, NC corporate offices reporting to the Director, Code Compliance and Safety.

Primary Responsibilities:

• Develop clear, concise, and accurate instruction manuals, user guides, and technical documentation for electro-mechanical products and systems.
• Translate complex technical concepts and engineering information into user-friendly content that is easily understood by end-users.
• Collaborate with engineering teams, subject matter experts, and designers to gather technical data and ensure documentation accuracy.
• Create and maintain documentation templates, style guides, and standardized processes to ensure consistency and quality.
• Review and revise existing documentation to ensure it meets current standards and incorporates the latest product updates.
• Perform product testing and demonstrations to gather first-hand insights for documentation development.
• Create illustrations, diagrams, and other visuals to complement written instructions and enhance user understanding.
• Ensure that documentation complies with industry standards, safety guidelines, and regulatory requirements.
• Manage multiple documentation projects simultaneously, adhering to deadlines and quality standards.
• Continuously improve documentation processes based on feedback and emerging best practices.
• Maintain the current LMS system and add courses when new products are introduced.
• Development of interactive digital Q&A training and feedback.
• Production of video segments edited and tailored for specific areas of training.
• Produce technical support via phone, MS Teams or other digital means.
• Support special Sales and R&D projects.
• Be able to travel within North America.

Goa Goals and Compliance

• Create technical manuals for new products.
• Maintain documents for existing products when revised.
• Become familiar with automatic door terminology and technology.
• Support individual and departmental goals.
• Assist districts and service providers in a professional and proactive manner.
• Participate in regular meetings and communicate with department supervisors on projects and activities to increase customer service and satisfaction.
• Identify and document any required ASSA ABLOY Entrance Systems compliance training for field personnel.
• Ensure compliance with all established policies, procedures and regulatory codes and standards.

Requirements:

• Bachelor's degree in English, Technical Writing, Mechanical Engineering, or a related field (or equivalent experience).
• 5+ years of experience in technical writing, with a focus on instruction manuals and mechanical documentation.
• Strong understanding of mechanical systems, engineering concepts, and product functionality.
• Proficiency with technical writing tools (e.g., Adobe FrameMaker, Microsoft Word, MadCap Flare, etc.).
• Excellent written communication skills, with a keen attention to detail and accuracy.
• Experience creating visual content, including diagrams, flowcharts, and product schematics.
• Ability to work independently and collaboratively with cross-functional teams.
• Familiarity with documentation standards (e.g., ISO, MIL-STD) and best practices in technical writing.
• Strong project management skills, with the ability to prioritize tasks and manage time effectively.
• A portfolio or examples of previous technical writing work is highly preferred.
• Ability to produce and edit most common types of modern digital videos.
• Strong computer skills and desire for learning and adapting to new technologies.
• Willingness to learn both current and future LMS systems for continued technician development and all Microsoft Office software.
• Analytical skills are required.
• Excellent time management, ability to travel is required.
• Excellent communication skills (oral and written).

Preferred Qualifications:

• Experience with CAD software or engineering tools (e.g., AutoCAD, SolidWorks) is a plus.
• Knowledge of HTML, CSS, or other markup languages for creating web-based documentation.
• Experience with translation/localization processes for global audiences.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.