Project Specialist

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking a Project Specialist situated in the Corporate Headquarters office in Monroe, NC.

This position will report directly to the NA Project Specialist Manager within the Finance department.

The successful candidate will be responsible for:

• Process all billing transactions relating new equipment.
• Field Planning Coordination.
• Scheduling technicians to new installation jobsites.
• Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation.
• Communicate and work directly with outside operations, Installation Managers and Technicians.
• Work closely with receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
• Create installation calls and enter/update customers and end-user information connected to door identification tag.
• Completion of customer required billing documents and lien releases.
• Perform other administrative functions as directed by Manager.
• Provide support to the reporting manager on daily functions.

Requirements:

• Proven competence plus knowledge of general billing procedures.
• Associates Degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
• Some Project Management is a plus.
• Dispatch Experience is a plus.
• Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
• Excellent communication skills, both written and verbal.
• Detail oriented and strong organizational skills.
• Ability to multi-task and problem solve.
• Ability to work well within a team environment as well as independently.
• Ability to work well under pressure.
• Positive attitude.
• Flexibility to work overtime during month end and when workload demands it.
• Ability to encourage and coach peers as seen fit.
• Analyze all reporting pertaining to the customer service calls.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.