Product Support Representative

Product Support Representative

Monroe, NC

The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing training in a classroom environment, training materials, technical support, rotational after-hours phone support, ,hands on troubleshooting and travel as needed while working closely with the Product Specialist Team. This position will require some travel around the US and Canada on occasion.  The position sits in our Monroe NC corporate offices reporting our Manager of Product Support.  

Primary Responsibilities

• Support field technicians, installers and contractors to provide training  and guidance where needed
• Provide phone, on-line and rotational after-house support

• Travel to support customers and train technicians
• Support special Sales projects
• Be AAADM certified trainer

Goals and Compliance

• Support individual & departmental goals
• Assist districts and service providers in a professional and proactive approach to increase technician knowledge
• Participate in regular meetings & communicate with department supervisors
• Identify & document areas of improvement
• Ensure compliance with all established policies, procedures and regulatory codes and standards.

Requirements

• Significant service and technical skills and experience is required. 
• Analytical skills are required.
• Excellent time management, ability to travel is required.
• Excellent communication (oral and written) skills and strong team approach to work environment.
• Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors
• Initial product focus will be our newly release speed gate products
• Have the ability to work remotely without direct supervision on a regular basis
• Must be a self-motivated goal oriented individual
• Needs to be able to offer suggestions and ideas with a well thought out plan
• AAADM Certified inspector

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.