National Accounts Coordinator

Job Description

Job Title:    National Accounts Coordinator
Reports to:    Nichole Pressley, National Accounts Manager 

Position Description
The Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives.

Major Areas of Responsibility
Major areas of responsibility include, but are not limited to:
1.    Handling a high volume of customer’s calls and emails regarding scheduling, invoices, shipping, products, quality and our services. 
2.    Maintaining and monitoring project schedule.
3.    Documenting and following up on important actions and decisions for jobs.
4.    Following up on project deadlines.
5.    Determining project changes.
6.    Undertaking project tasks as required.
7.    Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
8.    Assess project risks and issues to provide solutions where applicable.
9.    Taking or processing orders for a product or service.
10.    Listening to customer or client concerns and working to resolve their issues.
11.    Working closely with clients and internal teams to best meet client needs.
12.    Identifying CM and change order process
13.    Assist with backup of service dispatching 

Required Knowledge, Skills and Abilities:
This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role:
1.    Quick learner. 
2.    Collaborative and team worker. 
3.    Comfortable with changes, fast-paced under stress.
4.    Good at multitasking. 
5.    Basic skills with MS Suite.
6.    Able to start in 2 weeks.
7.    Must call back and respond to all customers daily

EDUCATION and EXPERIENCE:
1.    3+ year experience in CSR in B to B setting. 
2.    Experienced in handling a high volume of customer’s calls and emails.
3.    Professional communicator with customers on phone and via emails.

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.  The noise level in the work environment is usually quiet to moderate.  Exposure to intermediate/loud noise is expected when working in the manufacturing environment.

Direct Reports
•    None.
 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.