Inside Service Sales Representative

Overall Description

The Inside Sales Representative is responsible for marketing and selling ASSA ABLOY Entrance Systems’ service offerings to designated districts and, in some cases, to assigned customers. This role focuses on driving new customer acquisition and expanding service agreements within the assigned territory. The position is part of the Service Sales team, working collaboratively to grow service revenue through proactive customer engagement and sales strategies.

Main Tasks

• Primary Focus: Market and sell service contracts, with a key focus on securing agreements with newly installed systems ("Conversion").
• Quotation Management: Prepare quotations, receive customer orders, and provide timely follow-up using the iSAC-CRM system.
• Customer Engagement: Establish and execute a strategy to ensure consistent customer outreach and engagement.
• Sales Forecasting: Provide weekly sales forecasts based on active quotations and sales pipeline.
• Market Analysis: Collect and document information on customers, competitors, and market trends for CRM system updates.
• Events & Campaigns: Participate in customer meetings, trade shows, and marketing campaigns when required.

Responsibilities

• Ensure service agreements are effectively marketed and sold to both new and existing customers.
• Utilize iSAC-CRM for accurate quote generation, follow-up, and customer data management.
• Proactively build and maintain relationships to enhance customer satisfaction and retention.
• Regularly analyze and report on sales performance, including quote follow-ups and conversion rates.
• Collaborate with the service sales team to share best practices and improve sales effectiveness.

Competencies

• Industry Knowledge: Strong understanding of ASSA ABLOY Pedestrian Doors and related service offerings.
• Market Insight: In-depth knowledge of market dynamics and competitive landscape.
• Negotiation Skills: Excellent negotiation capabilities to close deals effectively.
• Technical Acumen: Ability to understand technical details and communicate value propositions to customers.

Requirements

Education

• High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is preferred.

Experience

• Minimum of 2-3 years of experience in a similar inside sales or business development role.
• Demonstrated success in B2B sales with a track record of meeting or exceeding targets.
• Experience in selling service agreements and working within CRM systems is highly valued.

Skills

• Language: Proficient in English (additional language skills are a plus).
• Computer Proficiency: Strong skills in MS Office Suite, CRM (iSAC preferred), and ERP systems.
• Communication: Exceptional communication and relationship-building skills.
• Organizational: Highly organized with strong administrative and follow-up capabilities.

Personal Attributes

• Business Acumen: Strong understanding of business drivers and customer needs.
• Engaged & Driven: Self-motivated with a proactive approach to sales.
• Relationship Builder: Capable of fostering trust and building strong customer relationships.
• Team Player: Effective collaborator with good cooperation skills.
• Structured & Detail-Oriented: Organized with strong attention to detail and ability to manage multiple tasks.

Other Information

• Occasional travel may be required to attend customer meetings, trade shows, and events.
• Competitive base salary with performance-based incentives.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.