IT Workplace Specialist

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

1. Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

3. Career Growth & Development

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

The IT Workplace Specialist is based at the Monroe, North Carolina location and will report to the BA IT Operations Lead for Direct Channel North America.  As a team member of the IT Operation North America, the IT Workplace Specialist will be responsible for providing first and second level support to users in offices, manufacturing locations and in the field organization in the US and Canada.  Additional responsibilities will include managing and supporting end user mobile devices and working with wireless communications providers.

Key Responsibilities:

Operation and monitoring of IT solutions:

• Customer oriented IT support to end-users and field-based engineers.
• Proactively maintain local network infrastructure according to established standards.
• Daily monitoring of local systems.
• Analyze and solve reported errors.

Development of usage of IT solutions:

• Work as a distributed team member and participate in regular meetings with IT colleagues.
• Documentation of procedures and solutions.
• Take initiatives and implement optimizations of business processes.

What You Will Need:

• Associates or Bachelor’s Degree preferably with an IT focus.
• A minimum of 2–5-year experience in an IT support role providing desk side service and working with remote end users at branch offices or via VPN connections.
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows Operating Systems
• Excellent customer service and troubleshooting skills are required.
• Occasional travel is necessary in support of rollouts, corporate acquisitions and other company projects.
• Interested in an international environment.
• Knowledge of Mobile Device Management systems.
• Knowledge of working in an ITIL Based Service Desk

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.