IT Workplace Specialist

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

1. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, retirement plans, and monthly/quarterly bonus opportunities. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

3. Career Growth & Development
We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

As an IT Workplace Specialist, you will be responsible for supporting and maintaining the organization’s overall information systems infrastructure across a broad range of technical areas. This includes system planning, implementation, and troubleshooting to ensure efficient and secure operation of hardware, software, and network resources. You will assist with software and hardware testing, monitor network security, maintain accurate documentation of IT assets, and contribute to ongoing projects and process improvements. This role requires strong technical versatility, problem-solving skills, and the ability to adapt to various tasks daily. Ideal candidates are tech-savvy, resourceful, and capable of taking initiative in a fast-paced IT environment. 

Key Responsibilities:

• Actively monitor the organizations Enterprise systems.
• Assist support team - level 2 support (Service Now).
• Perform functions including resetting passwords, troubleshooting client software / hardware issues, and following senior team member instructions as necessary.
• Utilizing a wide range of tools to actively monitoring Wide Area Network connections, fax solutions, and telecommunications to all the organization’s locations.
• Develop and maintain an IT Support Knowledge base that can be used to research historical information related to support tasks.
• Perform a trend analysis on historical support information to find ways for preventing future occurrences.
• Develop help sheets and frequently asked questions lists for IT users.
• Perform follow-up to ensure a high level of satisfaction.
• Work to meet service level agreements. Receive and respond to incoming calls, pages, and/or e-mails regarding IT related problems.
• Maintenance and troubleshooting on servers, workstations, virtual machines and infrastructure.
• Coordinate activities with other IT resources as necessary to support end-user operations in a 24x7 environment.
• Good understanding of company security solutions, including firewall, anti-virus, and intrusion detection systems.
• Maintain IT Asset Inventory database for hardware and software.
• Assist in the development of annual goals and meet all training targets as specified in GPS.
• Work directly with the Divisional IT and Global IT to lead, coordinate, and implement key process improvements for all environments throughout the organization.
• Other reasonably related duties as assigned.
• Up to 15% travel.
• Hybrid role. Work from home up to 2 days a week based on business needs.
• Running and manage local and/or North America projects related to IT infrastructure
• Be part of regular meetings with IT colleagues in local infrastructure team
• Documentation of procedures and solutions and local infrastructure
• Take initiative and implement optimizations of business processes

What You Will Need:

• Associate’s or Bachelor’s degree in Computer Technologies preferred, or three to five years equivalent work experience
• Experience working in a multi-tiered global IT environment.
• Willingness to pursue at least one (1) certification relevant to current systems environment.

• A minimum of 2–5 years’ experience in an IT support role providing desk side service and working with remote end users at branch offices or via VPN connections.

• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into complex issues and products as required.
• Ability to present ideas in a user-friendly language.
• Excellent Customer Service skills
• Experience working in a team-oriented, collaborative environment.

• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows Operating Systems
• Knowledge of working in an ITIL Based Service Desk

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, accident, and travel insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens, standard hybrid schedule

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up-to-date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.