Customer Service Supervisor

We are seeking a highly motivated and experienced Customer Service Team Supervisor to lead our customer service team in delivering exceptional service to our clients. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for customer satisfaction. This role involves managing daily operations, ensuring team performance, and fostering a positive work environment.

Key Responsibilities:

·         Team Management: Supervise and manage the daily operations of the customer service team, ensuring adherence to service standards and high-quality delivery.

·         Performance Monitoring: Monitor team performance, provide coaching, training, and feedback to team members to enhance skills and meet performance targets.

·         Issue Resolution: Handle escalated customer issues and ensure timely resolution, collaborating with other departments as necessary.

·         Strategic Development: Develop and implement strategies to improve customer satisfaction and enhance internal processes.

·         Reporting and Communication: Prepare and present performance reports to management, ensuring transparent communication across departments.

·         Team Development: Foster a positive and collaborative team environment, contributing to the training and development of team members.

·         Process Improvement: Evaluate customer feedback and identify opportunities to enhance internal processes and customer service systems.

Requirements:

·         Experience: Proven experience in a customer support or leadership role.

·         Skills:

·         Strong communication and interpersonal skills.

·         Ability to manage and motivate a team effectively.

·         Excellent problem-solving and decision-making abilities.

·         Proficiency in customer support software and tools.

·         Strong organizational and time management skills.

·         Ability to handle high-pressure situations with professionalism.

·         Education: Relevant degree or certification in business administration or a related field.

Additional Responsibilities:

·         Coordinate activities with other teams to support documentation and ensure business continuity.

·         Develop and nurture positive customer/supplier relationships.

·         Perform root cause analysis for issues and implement process improvements.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.