Customer Service Rep

Position Description

This position will support the Service Parts Manager and be involved in customer service requests, phone contact with customers, daily monitoring of e-mails and voice mail communications for incoming service parts requests.

Major Areas of Responsibility

Major areas of responsibility include, but are not limited to:

• Monitoring Service Parts mail accounts
• Entering and updating orders in BAAN and Mobe
• Processing warranty claims and issuing credits
• Assisting customers with order status and tracking information
• Communicating via email and phone with internal and external customers
• Managing relationships with assigned customers & vendors
• Moving order paperwork to the Fulfillment team
• Other duties as assigned by the supervisor

Required Knowledge, Skills and Abilities

This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill the Customer Service Specialist:

• Excellent communication skills
• Professional manner and team player
• Proficiently and accurately enter and maintain orders in ERP system
• Proficient in the use of Microsoft Office Suite

Education and Experience

• 2-5 years’ experience in a customer service department
• Previous experience in a fast-paced office environment
• Reliable and well-disciplined; ability to work well with others and follow instructions.

Work Environment

Office setting, environment is climate controlled.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.