Service Manager

We are looking for a detail-oriented Service Manager to lead our Service department with a focus on safety, continuous improvement, relationship building, communication, strategic thinking, and profitability. You will foster a “safety first” culture through awareness, training, and accountability. The Service Manager will maintain a strong working knowledge of all industry standards and practices as well as the company’s products and services. To be successful, you should display a strong sales-minded attitude as well as excellent leadership skills. You should develop and maintain strong positive relationships with customers and third-party vendors. The Service Manager will serve as a company representative on regulatory issues and carryout supervisory responsibilities in accordance with company’s policies and applicable laws.

Responsibilities:

•    Partner with HR to recruit, develop, and retain employees and build organization capacity through employee development, cross-training, coaching, and collaboration.
•    Promote autonomy and accountability of all employees by effectively communicating job expectations and holding them accountable for achieving departmental and individual goals through performance feedback.
•    Develop and implement strategies to keep employees motivated and dedicated.
•    Partner with HR to plan and review compensation actions including union employees.
•    Ensure the implementation and compliance with health and safety rules and policies. 
•    Approve biweekly hourly payroll and monitor overtime levels. 
•    Function as a leader in implementing a continuous improvement culture and facilitate projects to improve and optimize operations through root cause analysis and other methodologies.
•    Ability to build trusted, long-term relationships with internal and external customers and vendors.
•    Partner with the customer to maintain an elevated level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests.
•    Responsible for supplier selection and screening according to company policy.
•    Responsible for service pricing recommendations to ensure profitability targets are achieved. 
•    Participate in creation of budgets and forecast working to minimize expenses without sacrificing profits.
•    Responsible for the creation and reporting of Service department KPI’s and implementing corrective action to achieve targets.  budgets  as well as the creation and reporting of KPI’s, and results including corrective actions.
•    Monitoring changing market conditions and adjusting strategy accordingly.
•    Responsible to maintain and replenish truck fleet with a focus on reducing costs.
•    Proven history of success in inventory control management (cycle counting/ physical inventory, optimal inventory levels).
•    Review and approve purchase orders/invoices and ensure they are submitted for procurement/payment according to policy.
•    Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•    Perform other duties as assigned by the Manager. 
•    Reasonable changes could be made to duties when required. 

Required Knowledge, Skills, and Abilities: 

• Minimum 5 years’ experience as a Service Manager in a service environment  
• Minimum 5 years’ experience in managing a team.
• Excellent interpersonal / communication skills required. 
• Proficiency with Microsoft Windows (excel, word, power point)
• Bilingual French/English an asset
• Forklift license required 
• Embraces ambiguity and rapid change with the ability to maintain performance in a changing work environment.
• Innovative with a great passion for achieving results.
• Must be flexible to work a variety of hours as business demands including overnight weekends and holidays. 
• Ability to effectively manage conflict, foster good team and inter-department relations. 
•  High School diploma
• 5+ years of progressive management experience in a Supply Chain Operation an asset

Working Conditions: 

• Work environment office and warehouse 
• Travel to Montreal when required. 
• Usage of a computer and other office machinery
• Ability to lift 50 lbs.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.