Regional Key Account Representative

Do you have a passion for providing outstanding customer service? Are you an ambitious sales-minded professional who enjoys developing relationships with your clients? Do you stay awake at night thinking how you can leverage your customer’s information to alleviate their pain points, drive improvement, and improve the overall customer experience?

If you answered yes to these questions … we should connect to discuss this opportunity!

ASSA ABLOY is looking to add a Regional Key Account Representative to the team. This will be an on-site role based out of our regional manufacturing facility or Service Center located in either Mesquite, Texas or Orlando, Florida. 

What would you do as our Regional Key Account Representative?

You will act as the single point of contact for new and existing customers within your region. You will develop and build relationships with key strategic customers and take the time to review and understand customer insights, pain points and opportunities to grow the business, while making the experience for the customer as seamless as possible.

You would also:  

• Build and develop relationships with existing and newly added customers ensuring they understand the full suite of products, programs, marketing initiatives and services.
• Provide quick quotes and quote follow up to close additional business
• Interact and correspond with customers and all applicable internal departments to provide up to date and timely information in response to inquiries about quotes, orders, deliveries, and products.
• Leverage our systems to access and analyze customer data to determine pain points, drive improvement, improve communications, and overall customer experience.
• Address questions and concerns promptly to increase customer satisfaction.
• Partner with the ASSA ABLOY DSS Team to maximize the growth of key strategic accounts.
• Lead and hold monthly pulse calls with key accounts and appropriate functional areas.
• Educate yourself and stay abreast of industry trends, educational opportunities, and conferences to improve job knowledge.
• Help to train and on-board Customer Service Representatives
• Perform other duties and special projects as required.
• Actively participate in providing a safe and harmonious working environment for all employees
• Assures compliance with federal, state, local and corporate governance policies, regulations and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience you need:

• High School Diploma, GED equivalent
• Minimum 10 years related work experience.
• Excellent project management solving, organizational, follow-up and a high comfort level balancing multiple priorities or projects simultaneously.
• Demonstrated monthly reporting of activity and sales growth.
• Proficient communication skills, both verbal and written with the ability to interact with all levels of the organization. 
• Possess the ability to work well in a team atmosphere, as well as independently.
• Proficient computer skills including email, Word, Excel, PowerPoint and Outlook. Proficiency in Microsoft Access or Project a plus 
• Travel locally or long-distance minimum 25% of the time

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at Stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.