Customer Service Q.A. / Tech Support

Do you enjoy being responsible for creating and maintaining databases with SolidWorks used for templates and configuration?  Do you like using CAD to translate manufacturers hardware specifications in CNC programs? Do you like having a job whose duties are everchanging every day? If you answered yes to these questions, then we should talk!

Our South-Central Service Center is growing and we are currently adding a Customer Service Q.A. / Tech Support position to support our customer service department. This role will be based on-site out of our facility located in Mesquite, Texas. 

What would you do in our Customer Service Q.A. / Tech Support role?

Working conjunction with our customer service team the person in this role will be responsible for the implementation and enhancement of standard and PDM Tree drawings as well as the continuous improvement of processor tools.

You would also:

• Create, modify, standardize and maintain CAD drawing databases, as well as modify machine operating code interfaces between CAD drawings and machine language.
• Research current hardware template information and translate the requirements into a standard automated process. Process includes but not limited to: Developing standard CAD components and Specify and assign nomenclature and programming instructions to allow dynamic ordering and placement of CAD components.
• Implement a hardware template database in a centralized location. Research/Validate current hardware template information and revise the template into “user friendly” level 1 comprehension.
• Collect and analyze data with various industrial instruments to troubleshoot problems as well as develop best process practices. Implements solutions to problems.
• Provide technical and problem solving support to manufacturing, customers & inside sales. Work with shop engineers and staff. Explore opportunities to help optimize order management as well as manufacturing process flow and quality.

Qualifications:

• HS Diploma or GED, required.
• Preferred undergraduate degree in engineering, business, information systems or related field and/or equivalent work experience
• 2 years of experience utilizing standard drafting practices
• Strong, functional understanding of order fulfilment in a custom, engineered to order business
• General understanding of manufacturing operations

This position may be staffed at an alternative level within the job family to align with the selected candidate’s skill set, experience, and business needs.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at Stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.