Production Supervisor

Summary

The Production Supervisor - Shipping leads and develops a high-performing shipping team dedicated to meeting or exceeding customer expectations while achieving operational and financial objectives. This position provides hands-on leadership to ensure the safe, efficient, and accurate processing, storage, and shipment of finished goods. Success in this role is achieved through active floor presence, employee development, continuous improvement initiatives, and effective coordination of people, processes, and resources.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Additional duties may be assigned as required.

• Lead daily shipping operations to ensure customer orders are processed, picked, packed, loaded, and shipped accurately and on time.
• Maintain appropriate staffing levels and allocate resources effectively to meet changing business demands and shipping schedules.
• Establish, document, and sustain standard work processes for all areas of responsibility.
• Ensure compliance with company policies, Standard Operating Procedures (SOPs), Good Production Practices (GPPs), quality standards, and inventory control requirements.
• Promote and maintain a strong safety culture by enforcing safe work practices, conducting safety observations, and leading incident investigations and corrective actions.
• Monitor shipping activities to ensure adherence to packaging requirements, customer specifications, inventory accuracy, and transportation standards.
• Coordinate daily activities with Production, Inventory Control, Customer Service, Planning, and Transportation teams to ensure smooth material flow and on-time customer deliveries.
• Identify operational issues, determine root causes, and implement corrective and preventive actions to improve performance.
• Lead continuous improvement efforts utilizing Lean Manufacturing principles and tools, including 5S, Kaizen, waste reduction, visual management, and 5 Why problem-solving methodologies.
• Coach, mentor, and develop team members to improve operational performance, engagement, accountability, and technical proficiency.
• Communicate departmental goals, priorities, and performance expectations while fostering a culture of teamwork and continuous improvement.
• Monitor and manage key performance indicators (KPIs), including Safety, Quality, Delivery, Cost, Inventory Accuracy, Productivity, and On-Time/In-Full (OTIF/OFR) performance.
• Utilize visual management systems such as SQDC and Hour-by-Hour boards to track performance, communicate results, and drive problem resolution.
• Lead, motivate, and manage departmental personnel, typically ranging from 15 to 50 employees, including performance management, attendance management, training, coaching, corrective action, and employee development.
• Manage departmental priorities including safety, quality, inventory control, labor utilization, customer service levels, and shipping performance.
• Support annual physical inventories, cycle count programs, inventory reconciliation efforts, and inventory accuracy initiatives.
• Ensure proper use of warehouse equipment, shipping systems, and material-handling processes while maintaining a clean, organized work environment.
• Drive operational excellence initiatives to improve efficiency, reduce costs, eliminate waste, and enhance customer satisfaction.

Qualifications

• Associate’s degree in manufacturing, Operations Management, Supply Chain, Business, or a related field preferred.
• Minimum of 3-5 years of supervisory experience in a manufacturing, warehouse, distribution, or shipping environment.
• Demonstrated experience leading teams in a fast-paced manufacturing operation.
• Working knowledge of Lean Manufacturing principles, continuous improvement methodologies, and performance management systems.
• Experience with inventory control, shipping operations, warehouse management, and customer order fulfillment processes.
• Strong leadership, problem-solving, communication, and organizational skills.
• Proficient in Microsoft Office applications and ERP systems.
• Experience with JD Edwards (JDE) or a comparable ERP system is strongly preferred.
• Ability to analyze data, identify trends, and make sound operational decisions.

Systems Knowledge

JDE - Inventory Systems

Working knowledge of JD Edwards (JDE) or similar ERP systems is required. Must be able to perform inventory transactions, material movements, inventory reconciliation, shipping transactions, and maintain inventory accuracy through system compliance and disciplined inventory control practices.

This version focuses more heavily on shipping, inventory accuracy, customer fulfillment, transportation coordination, warehouse operations, OTIF/OFR performance, and Lean leadership, making it more aligned with what a Shipping Supervisor at ASSA ABLOY/Pemko would typically oversee.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.