Order Management Supervisor - Service Centers

Do you possess excellent analytical and problem-solving skills? Do you enjoy managing, mentoring and developing a team? Do you consider yourself to be a customer-centric professional? Do you feel that you are extremely detail-oriented and self-motivated? Are you looking for a job opportunity where you feel as though you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

Curries (an ASSA ABLOY company) is expanding our Order Management Team. This role will be based out of our manufacturing facility located in Mason City, IA.   

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Order Management Supervisor?

You will be responsible for leading an order management team that will be configuring engineered-to-order products. You will play an integral role in the overall success of your team and focus on optimizing team morale, quality and velocity while continuously improving customer satisfaction and employee experience.

You would also:

• Maintain a high level of morale within the team.
• Work to continuously improve the quality of orders.
• Act as technical and professional mentor to team members, and serve as the first point of contact for employee concerns and questions.
• Manage Order Processing employees daily, including, but not limited to, providing regular feedback, timekeeping, and evaluations.
• Serve as a liaison between team members and other departments, including the plant floor.
• Measure, evaluate and work to continuously improve morale, quality and productivity within a team.
• Coordinate Team Leads to maintain and improve the flow of work through the team.
• Effectively communicate verbally and in writing, both internally to team members and externally to customers.
• Help identify knowledge gaps and provide or facilitate proper levels of training for team members as needed.
• Stop action on work until quality concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
• Some overtime may be required.
• Perform other duties as required
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy 

What we are looking for:

• High School Diploma or GED / Bachelor’s degree in Business or a related field, preferred
• Previous leadership experience with a demonstrated track-record of accomplishing goals through your team is required.
• Experience in hollow metal processing and systems, preferred.
• Ability to communicate between different cultures and take different languages into account during communication is required.
• General understanding of processing & manufacturing would be an asset.
• Ability to effectively lead others towards achievement of shared objectives.
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
• Proficient communication skills, both verbal and written.
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Must excel working in a fast-paced environment.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.