IT Support Technician



Are you looking for a new challenge with an innovative company in the Information Systems team?  Maybe this job as IT Support Specialist in Mason City, IA is for you!


This position will be located in the CURRIES (an ASSA ABLOY company) facility in Mason City, IA.  CURRIES has one of the largest production facilities in the industry, embracing automation through technology and innovation.  CURRIES can provide most types and styles of steel doors and frames and is one of the few manufacturers able to deliver both custom and standard doors and frames on the same order.  CURRIES is a member of the ASSA ABLOY Door Group.  This position is a Door Group position, with significant infrastructure and services for the group hosted out of the Mason City data center. 


The IT Support Specialist will carry out processes to identify, track, escalate, and resolve end-user problems as outlined by the team lead. Responsibilities will include support of ~2400 users spread over 15+ locations in the North American continent.  Provide technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location.  The IT Support Specialist can expect to have exposure to robotic automation, enterprise networking, world-class technologies, and collaborating in a global community.  The ideal candidate must have the ability to multi­task and work independently in a fast­paced technical environment.  This is a great opportunity for the right candidate!



  • Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access
  • Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
  • Work within transactional ticketing system, documenting incidents and resolutions; Keep users updated of status
  • Will work collaboratively with stakeholders to schedule and manage daily workload and special projects.
  • Will be responsible for coordinating and deploying the daily work of contracted Services to ensure efficient remedy of Help Desk support requests.
  • Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
  • Perform ad-hoc training for end users in the proper use of hardware and/or software
  • Will provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in­person communications to ensure that information flow is accurate, timely, and professional.
  • This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
  • Remains available to fulfill assigned “on call” responsibilities



  • Preferred associates degree in computer science, information systems or related field and/or equivalent work experience.
  • Minimum of 5+ years combined progressive experience working in a service desk environment, and/or providing hands on technical support.  Preferred past experience working directly with end users in a manufacturing environment.
  • Experience supporting and maintaining the following: Microsoft Suite of Products (OS, Office, etc), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, DWG, etc), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares
  • Previous experience and high comfortable level of working within Microsoft Active Directory, Development of software deployment strategies, Video Conferencing solutions, CAD software and Telecom solutions
  • Previous exposure to: IBM iSeries, SolarWinds MSP, Practical experience with ServiceNOW, Automated manufacturing solutions, Digital WatchDog Video Systems, and Veeam Endpoint backup solutions


We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Talent Acquisition Manager at



Let’s create a safer and more open world - together!



AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran




We are the ASSA ABLOY Group


Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.


As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.


As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Mason City, IA, US, 50401

IT, Telecom & Internet

Nearest Major Market: Mason City