Service Operations Manager

Service Operations Manager

Lead. Transform. Deliver Excellence.
Location:Auckland, New Zealand

At ASSA ABLOY Entrance Systems, we don’t just keep doors moving — we create seamless, safe, and customer‑first service experiences. We’re now looking for a Service Operations Manager to lead our Service business in New Zealand and take performance, people, and customer outcomes to the next level.

If you’re a commercially astute leader who thrives in dynamic environments and knows how to balance operational excellence with great leadership, this could be your next career move!

Why Join ASSA ABLOY?

ASSA ABLOY is the global leader in access solutions, employing nearly 50,000 people across 70+ countries. Our entrance systems power industrial sites, warehouses, logistics hubs, and commercial facilities worldwide.

At ASSA ABLOY Entrance Systems, we invest in our people. We value trade skills, practical experience, curiosity, and a safety‑first mindset. Whether you’re deep in your trade or coming from an adjacent mechanical background, we provide structured training, mentoring, and long‑term stability.

We are proud to build diverse and inclusive teams and welcome people from a wide range of industries and career paths.

About the Role

As our Service Operations Manager, you will be fully accountable for the operational, financial, and people performance of the Service business.

You will lead the day‑to‑day execution of service operations, build a strong performance culture, and ensure consistent, safe, and customer‑centric service delivery — all aligned with ASSA ABLOY’s strategic direction.

What You’ll Be Responsible For

You’ll play a critical leadership role across operations, finance, and people, including:

• Owning the financial performance of the Service business — driving margins, labour efficiency, and cost control
• Leading service delivery across maintenance agreements, reactive works, and service upselling
• Driving operational excellence, ensuring safety, quality, and compliance standards are met
• Forecasting revenue and contributing to budgets with accuracy and insight
• Improving labour productivity, utilisation, and workforce planning
• Leading, developing, and performance‑managing a team of Technicians, Coordinators, and Admin staff
• Building a culture of accountability, safety, and customer excellence
• Managing resourcing, recruitment, training, succession planning, and subcontractor performance
• Strengthening relationships with customers, suppliers, and internal stakeholders
• Implementing process improvements that lift efficiency and consistency
• Partnering cross‑functionally to deliver integrated solutions and support business growth

 Who You Are

You’re a confident, hands‑on leader who enjoys being close to the business and the team. You bring strong commercial acumen, a customer‑first mindset, and the ability to lead change in a fast‑paced environment.

You’ll ideally bring:

• Proven leadership experience in service‑led operational teams
• A track record of improving profitability, margins, and operational efficiency
• Strong experience in customer service delivery and contract management
• Solid financial capability — budgeting, forecasting, and performance reporting
• Confidence using operational dashboards, CRM, and scheduling systems
• Excellent communication and stakeholder engagement skills

 Key Competencies That Will Set You Apart

• Strategic and commercial mindset
• Results‑driven with strong decision‑making skills
• Resilient, adaptable, and confident leading change
• Highly organised with a strong sense of ownership
• Approachable, visible, and people‑focused leader

 How Success Will Be Measured

• Service revenue growth
• Service margin performance (labour & spare parts)
• Labour efficiency across service and installs
• Customer satisfaction and service reliability

 Requirements

• Business or related studies (advantageous)
• Fluent English communication skills
• Intermediate to advanced Microsoft Office skills
• Experience with ERP/CRM systems (advantageous)
• Current driver’s licence

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.