Senior Technical Support Officer - Specification

About the role

We are looking for a Senior Technical Support Officer – Specification to join our Perth-based team. This is a senior, hands-on technical role for someone who enjoys solving complex specification challenges, working closely with architects and consultants, and mentoring others.

You will be a subject matter expert in door hardware scheduling, providing high-level technical support across complex projects while ensuring compliance with Australian Standards, the Building Code of Australia, and client requirements. You’ll also play a key role in developing capability within the specification team and supporting strong project outcomes.

What you’ll be doing

• Lead the development of complex door hardware schedules for large and multi-stage projects
• Ensure specifications comply with the Building Code of Australia, Australian Standards, and local regulations
• Translate architectural and client requirements into compliant, practical, and cost-effective solutions
• Act as the technical escalation point for complex queries and project challenges
• Provide expert technical support to architects, architectural representatives, distributors, and internal teams
• Deliver CPD sessions to architects in line with accreditation requirements
• Build and maintain strong relationships with key stakeholders across the project lifecycle
• Coach and mentor junior Technical Support Officers, supporting consistent quality and capability uplift
• Contribute market and competitor insights to support sales planning and forecasting
• Maintain accurate project, client, and specification records in line with internal processes
  
  

What you’ll bring

• Proven experience delivering complex door hardware schedules across commercial, institutional, or high-security projects
• Strong working knowledge of the BCA and relevant Australian Standards (e.g. AS1428, AS1905)
• Ability to read and interpret architectural drawings, specifications, and construction documentation
• Solid understanding of mechanical and electromechanical locking systems and access solutions
• Experience managing multiple specification projects concurrently
• Confidence engaging with architects, builders, and consultants at a senior technical level
• A collaborative mindset with the ability to mentor and uplift others
• Strong written and verbal communication skills
• Experience using specification software, CRM systems, and digital tools
  
  

What we offer

• A senior technical role with genuine influence on complex, high-profile projects
• Opportunities to mentor others and shape best practice within the specification function
• Ongoing learning and development across a global product portfolio
• Supportive team culture focused on safety, quality, and continuous improvement
• Competitive salary and benefits aligned with experience

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.