Customer Service Officer



About The Role


This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation.  We currently have a vacancy for a Customer Service Officer to join our national team based in Malaga, Perth.  Reporting to the National Customer Service Coordinator, you will be responsible for providing exceptional Omni channel customer support, focusing on first contact resolution. The role is site-based.


In this fast-paced and exciting role, you will:

•    Provide assistance to customers via phone, email, web chat and face to face where applicable
•    Liaise with internal stakeholders to achieve desired outcomes
•    Achieve personal and team KPIs
•    Contribute to continuous improvement
•    Keep up to date on product and process knowledge
•    Ensure the prompt resolution of customer enquiries

About You

For you to be successful in this role, you will need:

•    An ability to quickly reach an understanding of customers’ requirements
•    Excellent communication skills
•    A can-do attitude and strong customer focus
•    A highly motivated and an enthusiastic personality
•    Good time management skills
•    A high level of communication, selling and negotiation skills
•    An intermediate understanding of Microsoft Office applications
•    Whist not essential, knowledge of Microsoft D365 CRM and AX
•    Ability to upskill and learn the technical/system aspects of the products on offer


Why work with us? 


•    Opportunity to work for a large successful global organisation
•    Access to an Employee Assistance Program for all employees
•    Ongoing learning and development to meet your professional development needs
•    A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate


We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Only successful candidates will be contacted.  No unsolicited agencies please.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.


As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.


As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Malaga, WA, AU, 6090

Customer Service & Contact Center Operations
Entry level