Service Delivery Support Officer - Traka



Service Delivery Support Officer

‘Be part of an innovative forward-thinking company’


Your Opportunity:

Become a valuable member of our Service Delivery team, making a genuine, positive impact in the lives of our customers and improve proficiency amongst colleagues.  Stand side by side with the Service Delivery Manager in being the primary point of contact between Traka and the customer to facilitate Traka solution deployments to scope.

Daily activities include assisting the Service Delivery Manager with the successful implementation of projects, ensuring travel is booked in a timely matter, essential documentation is received and issued to customers such as insurances, meeting minutes are documented, and general office administrative tasks are completed. Work with the Finance team in onboarding new customers and vendors, corporate credit card management, sales order import and raising of invoices.

This is primarily an office-based position but on occasion the Service Delivery Administrator may be required venture out to obtain office supplies, meet vendors and visit customer sites alongside the Service Delivery Manager. The role requires a high level of interaction with customers, partners and colleagues and requires the highest level of customer service at all times.  The role will perform responsibilities in accordance with all company standards, policies, and procedures.


Who You Are:

You are motivated, passionate, a strong communicator, fanatical about customer service and someone who strives to make a positive impact to the team.  You take great pride in your work and especially the details, are comfortable working unsupervised and thrive in a dynamic and high growth environment.


Functional Competencies:

  • Responsible for detailed project administration within Traka Commercial Systems (Salesforce/ServiceMax/MYOB/Dynamics 365)
  • Assist with documenting meeting minutes.
  • Act as the central point of contact for onboarding new employees, ensuring documentation is returned, IT account creation Is requested and required uniforms are ordered.
  • Importing of sale orders into our financial system, ensuring any discrepancies are raised with the Service Delivery Manager.
  • Assist with invoicing for projects at each milestone.
  • Look after general office administrative tasks including ordering of stationery and office equipment where required.
  • Ensure new Customers and Vendors are onboarded correctly and paperwork returned and stored securely.
  • Reconciliation of accounts payable, accounts receivable and credit cards.
  • Manage travel bookings for Traka staff including flights and accommodation.
  • Convey a sense of professionalism, fairness, and concern for customers, labour, and management.
  • Answering phones in a professional manner, transferring to the relevant team member or taking messages where required.
  • Weekly Finance and Sales Data reporting.


Essential skills:

  • Exceptional communication skills
  • Exceptional planning and organizational skills
  • Exceptional customer service skills
  • Good time management skills
  • Advanced proficiency with MS Office products


Desirable skills:

  • Experience with Salesforce or an equivalent CRM package
  • Experience with Project Management and collaboration tools such as Smartsheet, JIRA, Confluence, Trello
  • Experience with reconciliation of accounts
  • Experience in producing reports
  • Administration certification
  • Financial certification



We are looking for bright, motivated, and passionate people to join our team!







Who We Are:


Traka is the global leader in intelligent key and asset management and part of ASSA ABLOY Global Solutions, who are dedicated to reimagining how people move through their world. We are a global organization with local support working to defined processes, so that we are local when you need us and global when it counts.

Working for Traka means that you will be part of a fast-paced and ever evolving environment, with innovative solutions to improve our customers' lives. We are always looking for diverse, talented, enthusiastic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in an inclusive environment working with like-minded colleagues across the globe.


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Lytton, QLD, AU, 4178

Customer Service & Contact Center Operations