Sales Engineer

Sales Engineer

‘Be part of an innovative forward-thinking company’

Who We Are:

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of markets such as Healthcare, Education, Commercial Enterprise and Critical Infrastructure, Government, Hospitality and more.

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organization and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.

With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.

Your Opportunity:

The Sales Engineer will provide pre-sales technical and solution support to authorized resellers and regional sales teams, including technical specification, system design of integrated asset management solutions, onsite and webinar technical consultations, presentations and training, as well as technical certification and product training to authorized resellers. The Sales Engineer is also responsible for the development and management of technical certification training program and materials. The Sales Engineer is the support and conduit between Sales and Service Delivery functions.



Who You Are:

You are motivated, passionate, and curious about solving real-world problems through technology solutions.  A strong communicator who is fanatical about customer service understanding how crucial it is to ensure a system is expertly deployed and maintained without cutting corners to ensure a maximum return on investment for the customer.  You take great pride in your work and the details, are comfortable working in a collaborative team-oriented role. Possess critical thinking and problem-solving abilities.

Essential Functions

  • Formalization and maintenance of technical certification program materials.
  • Execution of technical certification program to reseller channel in Traka Oceania
  • Collaboration with Commercial Director and Service Delivery Manager to grow end user accounts through identification of real world problems (opportunities) and architect integrated technology solutions that deliver a measurable ROI.
  • Assist with requirements analysis, technical specification and system design of IP based asset management solutions that integrate with 3rd party access control and HR systems.  Included but not limited to Traka accredited integration Solutions.
  • Assist with pre and post-sales support by studying blueprints, plans, technical specifications/requirements and related customer documents as needed, as well as other professional and technical personnel.
  • Contribute to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  • Interface with Product Management / Engineering to conceptualize solutions and construct quality business cases to drive the product development roadmap.
  • Assist in relaying the cost-benefit ratios of Traka in a customer environment; engineering or proposing changes in equipment, processes or solutions.
  • Assist with onsite and webinar technical presentations to prospects and customers.
  • Assist with trade show setup and attendance as needed.
  • Oversee and lead the L2 Technical Support for the Traka Oceania Region including issue and problem resolution within the Traka Oceania agreed SLA’s.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contribute to the team effort by accomplishing related results as needed.
  • Perform other duties as assigned by the Manager from time to time.


Functional Competencies

  • Experience in solution selling, designs or installation.
  • 2-5 years’ experience in the security industry working for the manufacturer and / or security integrator.
  • In depth knowledge of access control technology and integrated security solutions is essential.
  • Passionate about providing outstanding customer service.
  • Must be comfortable working in a highly dynamic environment and able to multi-task.
  • Excellent attention to detail is a must.
  • Excellent oral and written communication skills.
  • Team player who will work closely with other departments.
  • Self-motivated and ability to work on own initiative.
  • Ability to prioritize workloads and tasks.
  • Flexibility and adaptability in tackling new tasks.
  • Skilled in problem solving, product knowledge, selling to customer needs, establishing software requirements, product development, presentation skills, general programming concepts, technical understanding, verbal communication, requirements analysis, innovation.



Personal Characteristics

  • Enthusiastic, dedicated and highly motivated
  • Takes great pride in their work and work environment
  • Willing to develop and learn new skills
  • Accurate and efficient
  • Punctual and Accountable
  • Highly organized and tidy
  • Self-sufficient able to work unsupervised

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Lytton, QLD, AU, 4178

Sales, Marketing & Product Management
Travel Required: 0%-10%
Not applicable