Sales Engineer

Sales Engineer

‘Be part of an innovative forward-thinking company’

Who We Are:

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of markets such as Healthcare, Education, Commercial Enterprise and Critical Infrastructure, Government, Hospitality and more.

Traka products and solutions solve real-world problems by securing, managing, and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure, and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID.

With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies.

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.

Your Opportunity:

Become a valuable member of our highly technical Sales Engineering team making a genuine, positive impact in the lives of our customers.  Architect and specify Traka Technology solutions for our wide variety of customers including hardware, software, and integrated applications. 

This is a predominantly customer interfacing role and always requires the highest level of customer service.

The role will perform responsibilities in accordance with all company standards, policies, and procedures.

Who You Are:

You are motivated, technical, and passionate about solving real-world problems through technology solutions.  A strong communicator who is fanatical about customer service and loves to make a positive impact on the team.  You take great pride in your work and especially the details, are comfortable working unsupervised and enjoy working in a dynamic and high growth environment.

Functional Competencies:

• Assist the regional sales teams with presales support to value-engineer technology-based solutions that solve real world problems, improve accountability and drive process across a wide range of industries from manufacturing to hospitality and from small business to global enterprise.

• Conduct detailed technical requirements analysis and specification of IP based key & equipment management solutions.

• Manage complex RFP’s and compile detailed technical responses that demonstrate why Traka is the global leader in key & equipment management.

• Deliver webinar and in-person technical presentations and demonstrations to prospects and customers – including all hardware, enterprise administration software and access control integration components.

• Complete the deployment and maintenance of Traka solutions within customer and end user environments.

• Execute Deployment Planning & Design sessions for enterprise end users and create technical plans and documentation for the successful implementation of Traka solutions.

• Conduct Technical Certification Training and support to Certified Partners.

• Provide technical guidance and knowledge at major trade shows.
   
• Collaborate with marketing on producing sales support video’s, media, and documentation.

• Calculate pricing for small projects (maintenance and service works) including hardware, software, and professional services components.
   
• Maintain accurate account, opportunity and project data in CRM and project management software.
   
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
   
• Perform other duties as assigned by the Manager from time to time.
   
• Travel required (up to 50%) within designated region (Australia).

Essential skills:
 

• Fanatical about providing outstanding service to customers and colleagues.
   
• Experience in technical sales and solution engineering within the security industry or similar.

• Certifications in IT/Networking or Engineering fields.

• Demonstratable advanced technician level knowledge of hardware electronics and embedded systems

• Demonstratable advanced technician level knowledge of Microsoft SQL Server databases and web (browser) based software applications including installation and maintenance

• Demonstratable advanced technician level knowledge of TCP/IP networking

• Proficient in the use of power and hand tools.

• A practical understanding of binary and hexadecimal number systems
   
• Highly detail oriented, analytical and a data driven approach to solving problems through technology.

• Excellent communication skills with the ability to communicate at different levels within an organization and train end users on technical products, software, and integrated applications.
   
• Team player who loves working with people including colleagues, partners, and customers.
   
• Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
   
• Self-motivated and ability to work on own initiative.
   
• Highly organized and ability to prioritize workloads and tasks.
   
• Flexibility and adaptability in tackling new projects and tasks.
   
• Must be comfortable working in a highly dynamic environment and able to multi-task.
   
• Excellent oral and written communication skills.

Desirable skills:

• Experience with enterprise access control systems and integrations
   
• Knowledge of security technologies such as card readers and common protocols including Wiegand and OSDP
   
• A basic knowledge of Microsoft SQL Server scripting
• Cyber security certifications and practical knowledge

We are looking for bright, motivated, and passionate people to join our team.

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.
• Ability to work with graphic display units, touchscreens, etc.
• Ability to lift, roll and carry demo equipment up to 25 kg during travels – plane, vehicle, etc and during deployment of Traka solutions on customer sites.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.