Technology Sales/Solutions Engineer, Western U.S. Region



An Amazing Career Opportunity for a Technology Sales/Solutions Engineer, Western U.S. Region


Location: Remote, US

Job ID: 16633


Do you enjoy developing and advising clients and business partners on technology solutions? Do you want to be working on leading edge technologies in security access, influencing industry and global standards? Do you want to drive exponential market growth over the next five years?

If you thrive on change and disruptive technologies, changing the world, join us now in building upon the new frontier in access control technologies.


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 


Check us out here: and 


Physical Access Control Solutions (PACS)

The PACS business is highly visible and one of our most significant portfolios within HID Global. As part of the PACS team this role will focus on technical support and growth of new and existing clients where we leverage the latest card and reader technologies solving security challenges for our customers. Other product solutions include authentication, mobile credentials, card sub systems, card encoding, biometrics, and location services.  As a part of HID Global’s mission to be the leading Global provider of secure identity solutions, this position will partner with sales and cross functional teams assisting in positioning our products and value proposition for our clients.  


As our Sales Engineer, you’ll support HID’s success by: 

  • Acting as the Sales team's technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems.
  • Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID solution.
  • Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success.
  • Training partners and end users on HID-specific technologies and relevant industry topics such as OSDP, IOT, GDPR, PII, etc.
  • Working during a sales cycle to qualify, position, prove and transition solutions.
  • Providing regular field feedback to the product marketing and product management teams.


What we will love about your background: 

  • Exceptional communication skills, both written and verbal, and capable of interfacing with numerous internal cross-functional groups.
  • Open to Travel and fieldwork up to 50%, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
  • Enjoys working on a remote team with multiple account managers, partners, and customers throughout the region.
  • Understanding of PACS system and network components such as:
  • Directory services (Active Directory, LDAP, X.500);
  • Databases (Microsoft SQL and/or Oracle 10g, 11i);
  • Network protocols (SSL/TLS, VPN, SAML, RADIUS);
  • Network security (firewalls, DMZ, VPN);
  • Physical Access Control protocol experience, such as OSDP.


Your Experience and Education include:             

  • Bachelor of Science Degree or 2 years of Technical Support or Engineering experience highly preferred.
  • 5 years of technical or presales experience supporting an Access Control technology / solution desired.


Who you are as a Team Player:

  • Self-motivated, willingness to ‘roll up sleeves’ and aid other departments in the company when required (support, professional services, product marketing, product management, etc.)
  • Ability to listen and understand the overall goals of a customer, and how best to design a solution that will work in large scale diverse environment.


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The base salary range in the United States is $108,000 to $140,000. The OTE is up to $175,000. 

This opportunity may be open to flexible working arrangements.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 



Long Beach, CA, US, 90815

Sales, Marketing & Product Management
Mid-senior level

Nearest Major Market: Long Beach
Nearest Secondary Market: Los Angeles