Customer Account Associate



An Amazing Career Opportunity for a Customer Account Associate!

Location: Long Beach, CA

Job ID: 13316


Do you have a passion to make customer satisfaction their highest priority?  Do you possess the ability to communicate with customers clearly and effectively by telephone or electronically? Can you manage, prioritize, organize, and plan your workload effectively? If so, we want to hear from you! 


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 

HID’s Customer Service Department: 

The Customer Account Associate is responsible for all aspects of Order entry, RMA return/repairs and customer service functions. The role requires interactions with customers to provide and process information in response to RMA’s and orders. Must have the ability to communicate with customers clearly and effectively by telephone or electronically.

As our Customer Account Associate, you’ll support HID’s success by: 


  • Providing support for customer RMA requests and customer Orders
  • Handling multiple administrative activities within Sales Force and Oracle to manage customer orders
  • Preforming order entry processes in Oracle and verifying orders for accuracy
  • Processing RMA requests from Sales Force ticket que or via email RMA request form
  • Auditing and receiving incoming Orders and RMA’s into Oracle/Log
  • Responding promptly to customer inquiries
  • Handling and resolving customer complaints
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Providing pricing and delivery information
  • Performing customer verifications
  • Organizing workflows to meet customer timeframes.
  • Directing requests and unresolved issues to the designated resource.


What we will love about your background: 


  • Fosters and develops positive customer relations by providing courteous, prompt, and proactive customer service.
  • Ability to manage and prioritize multiple critical tasks with high attention to detail.
  • Ability to communicate complex issues to customer, business, and/or associates.
  • Excellent time and project skills.
  • Ability to exercise discretion and independent judgement.
  • Excellent listening, interpersonal, written, and oral communication skills.


Your Experience and Education include:   


  • Some college education (preferred 2-year college)
  • 2+ years of experience in customer service field
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications (preferred oracle knowledge)
  • Experience with administrative type procedures
  • Numeric, oral, and written language applications  


Who you are as a Team Member:


  • Exceptional communication skills, both written and verbal. 
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • Strong team player and ability to work well with others.
  • You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.


Why apply? 


  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Long Beach, CA, US, 90815

Production & Skilled Trades

Nearest Major Market: Long Beach
Nearest Secondary Market: Los Angeles