Service Engineer

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Self Storage for a Service Engineer of Europe / UK.

As part of ASSA ABLOY Global Solutions, the Self Storage business unit is a leader in access control and security for the self-storage industry with the largest volume of installations. PTI provides the most innovative, durable, and reliable security products available today, and offers a wide range of integrated security solutions, including cloud-based solutions, keypads, wired and wireless door alarms, mobile apps for both renters and facility staff, and powerful security software that integrates seamlessly with most management software on the market.

What you will do…

Working Hours 

40-hour week. Overtime expected + 1st hour travel  

Location: South-East region including London, United Kingdom

• Prepare for Jobs: Read site plans, drawings, and project minutes to get ready for tasks.
• Problem Solving: Use a logical approach to find and fix system faults.
• Maintenance: Carry out routine maintenance services as needed.
• Health and Safety: Follow all safety requirements to ensure a safe work environment.
• Customer Communication: Communicate with customers to gather relevant information and keep them updated on job progress.
• Testing and Training: Test systems upon completion and train customers on how to use them, providing manuals when available.
• 24/7 Support: Be part of a call-out roster to provide engineering support 24/7 to specified sites.
• Meetings: Attend meetings with external site teams and within the company as required.
• Paperwork: Complete all necessary paperwork, including time sheets and expenses, to specified standards and submit them on time.
• Team Support: Keep the office team informed of job progress and provide technical support when needed. Support colleagues by offering assistance and training.
• Continuous Learning: Keep technical knowledge up to date through ongoing learning and development.
• Vehicle Maintenance: Take care of the company vehicle according to specified standards.
• Flexibility: Be willing to perform any other duties as assigned on an as-needed basis.

What we expect of you…

• Minimum 3 years' experience with CCTV or Access Control systems.
• Possession of a valid driving license.
• System Installation: Ability to plan, install, and configure CCTV cameras, access control panels, and door entry systems according to manufacturer specifications and industry standards. 
• System Integration: Understanding the principles of integrating security systems into a unified networked environment, with the ability to assist in basic integration tasks under supervision. 
• Diagnostic Skills: Troubleshoot and resolve technical issues with CCTV cameras, access control readers, door entry intercoms, and related hardware and software components. 
• Network Configuration: Set up IP-based security systems, configure network settings, and ensure proper communication between devices and servers.
• Software Proficiency: Familiarity with software applications used for configuring, managing, and monitoring CCTV, access control, and door entry systems, with the capacity to learn and operate these tools under supervision 
• Hardware Expertise: Understand the functionality and operation of security hardware components commonly used in installations. 
• Compliance with Standards: Follow relevant industry standards and regulations governing security system installation and operation. 
• Remote Monitoring and Support: Set up remote monitoring solutions and provide remote technical support to clients. 
• Security Protocols: Ensure the security of transmitted and stored data by following encryption methods and user authentication mechanisms. 
• Documentation and Reporting: Create comprehensive installation documentation to ensure compliance with standards and facilitate future maintenance and upgrades. 

Work Environment…

• Exposed to risk of electrical shock.
• Exposed to moving mechanical parts, high, precarious places.
• Exposed to outside weather conditions, wet, extreme cold and heat.
• The surrounding noise level may be high.
• On occasion the employee will work within an office environment.
• May be required to work away from home in the UK or overseas.

System we USE…

• CCTV – Hikvision, Concept Pro, Avigilon and EagleEye
• Access Control – Brivo, Assa Abloy (Incedo + SMARTair), Paxton and ACT
• Door Entry – Fermax, BPT, and 2N

Application

You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.