Service Administrator

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Self Storage for a Service Administrator.

As part of ASSA ABLOY Global Solutions, the Self Storage business unit is a leader in access control and security for the self-storage industry with the largest volume of installations. PTI provides the most innovative, durable, and reliable security products available today, and offers a wide range of integrated security solutions, including cloud-based solutions, keypads, wired and wireless door alarms, mobile apps for both renters and facility staff, and powerful security software that integrates seamlessly with most management software on the market.

What you will do…

Working Hours 

08.00 – 17.00 (with 1-hour lunch break) Monday – Friday, 40 hours a week.

Location: London, United Kingdom

KEY DUTIES

TELEPHONE ANSWERING

• Be the first point of answer for all incoming telephone calls, projecting a friendly and efficient image

• Liaise with customers: provide information and resolve queries
• Provide information required by engineers e.g. details of next job

ADMINISTRATION

• Assign jobs to engineers, taking account of geographical location and technical skills
• Send customers maintenance agreement proposals and schedule in maintenance visits
• Input data onto customer database and create job sheets
• Produce all documents to a high standard of spelling, grammar and presentation
• Maintain filing system, open incoming post and prepare outgoing post

GENERAL TASKS

• Adhere to all health and safety requirements.

• Participate in company meetings.

• Perform any other duties that may be assigned on an as needed basis.

SKILLS/EXPERIENCE

• Good interpersonal skills to liaise with customers and colleagues
• Be able to produce basic documents in correct written English
• Be competent with basic numeracy tasks
• Competent with Microsoft office
• Ability to stay calm and resolve problems
• Must pass a security vetting check

PHYSICAL DEMANDS

This role is typical office work.  Our office is currently located on the first floor and the building has no lift.

Application

You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.