Customer Success Coordinator

Customer Success Coordinator

Can you bring an innovative and proactive mindset to enhance our clients' experience? Join DS Security’s UK team—part of the ASSA ABLOY Group—based in Wimbledon, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Success Coordinator
As a Customer Success Coordinator, you will be the key link between our clients and internal teams, ensuring a seamless and positive experience throughout the customer journey. You’ll proactively support onboarding, respond to client inquiries, and help resolve issues efficiently. By understanding client needs and tracking engagement, you’ll contribute to long-term satisfaction and retention.

You would also:
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction throughout the service lifecycle. Ensure all customer interactions are accurately recorded and updated in the CRM system.
• Schedule and coordinate installation, maintenance, and service appointments with customers and field technicians, optimizing resource allocation and proactively identifying and resolving potential scheduling conflicts or operational issues.
• Maintain accurate records and manage schedules using CRM and electronic calendar systems. Process customer orders, generate invoices, and handle payment transactions efficiently.
• Collaborate with sales, operations, and technical teams to ensure a smooth handover from sales to service delivery. Support the sales team in identifying opportunities for upselling or cross-selling services.
• Monitor and manage service agreements, ensuring compliance with terms and timelines. Gather and analyze customer feedback to identify trends and recommend improvements to enhance the overall customer experience.

The skills and experience you need
We are looking for someone who has:
• Proven experience (3–5 years) in customer service, coordination, or administrative roles, ideally within the security systems industry or a related technical field.
• Excellent communication and interpersonal skills, with a strong customer-first mindset and the ability to build positive relationships with clients and internal teams.
• Strong organizational and problem-solving abilities, capable of managing multiple priorities simultaneously in a fast-paced environment.
• Proficient in CRM systems and Microsoft Office Suite (including Excel, Word, and Outlook), with familiarity in using scheduling tools and invoice processing software.
• Knowledge of the security systems industry is a plus, though not mandatory, and would support a deeper understanding of client needs and technical coordination.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:  

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. 
• A competitive salary and benefits package.
• Opportunity to work in a dynamic and collaborative team environment.
• Room for growth and career development within the company.
• Be part of a recognized industry leader and truly help to shape its brand story and overall direction.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, at giulia.virde@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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