Customer Service Representative

We are seeking a Customer Service Representative to join Dock Products Canada Inc. in London Office Ontario. 

To serve our customers better each and every day we need great people. That’s why we approach our passion for our company with the same passion for our people. We know that the right people in the right positions can do incredible things, and we love watching that happen.

Responsibilities: 
•    Enter incoming orders into JDE
•    Maintain ship dates in JDE
•    Enter cost on OH purchase orders and our SF orders from Dallas’s SOC’S
•    Check orders for price history and tax before going to invoicing
•    File orders after they have been invoiced
•    Create P.O’s for suppliers, receive P.O. for parts and new equipment
•    Receive and ship confirm installations PO’s
•    When required be the person of contact for Customer Service/Inventory/Outbound Freight
•    Master file maintenance, add new parts when required 
•    Item master maintenance – add or change items
•    Price detail schedule – additions or changes for service and parts
•    Provide reports are required 
•    Dallas’s SH list – compare SH with Canada SF
•    When required answer customer inquiries
•    Promote the company’s operational visions, values, and goals 
•    Participation in training or other team activities to support ongoing continuous improvement
•    Perform other duties as assigned by the Manager, or his/her designate. 
•    Reasonable changes could be made to duties when required 

Qualifications:
•    JD Edwards experience preferred 
•    2 years of customer service experience
•    Attention to detail 
•    Ability to adapt and maintain performance in changing work environment 
•    Effective interpersonal / communication skills required 
•    Must be able to work independently with minimal supervision
•    Ability to effectively manage conflict, foster good team and inter-department relations 
•    High School diploma

Come work with us! 

We offer our employees top wages based on experience and competitive and comprehension benefit package and pension plan.

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team
 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.