Custom Sales Representative

This position requires you to meet our customers, discover their needs, educate them within our solution set, and drive revenue. These customers are repeat customers and have been with Pedestal PRO for years. They value certain products within our offering but need to be informed about our entire product portfolio and be advised by you on how our entire solution set can solve more of their problems. You will be responsible for all account activities including quotes, order processing, shipping docs, invoicing, and more. 25% of your job will be order entry, 25% will be collaborating with other teams as they design, engineer, build, and finish your customers project, the other 50% will be communicating with our customers through various channels to answer their questions and offer support.

You’ll need to be good at handling several computer systems on multiple screens to perform certain tasks including educating customers/prospects, entering PO's, building quotes, processing returns, posting invoices, sending credit memos, tracking order processing from start to finish, and adding new customers to our database. Our current systems include phone/chat/email, additional web tools, and Microsoft 365 including Outlook, Teams, SharePoint, OneDrive, and Business Central/Dynamics 365. These customer interactions will require extreme attention to detail, impeccable organizational skills, and effective prioritization. It is a major plus for us if you have related experience in either the low voltage/security industry or high voltage electrical industry (EV Charging). As part of a small team, your attitude, reliability, and skills will make a big impact.

You will be responsible for revenue growth. You will need to attend weekly team trainings to cross pollinate best practices and to discover recommendations that can be escalated to company leadership. You will need to practice the highest levels of customer service and meet customer satisfaction standards. You will have the opportunity to see the effect you are having on the entire business operation. You may be asked to contribute to new system integration, special projects, and other important needs of the business. Attention to detail, forward thinking, self-motivation, positive attitude, and reliability are all a must.

Pedestal PRO provides a comfortable and clean work environment, small business feel, and positive relationships amongst the employees—overall a great place to work.  This position requires full-time @ 40 hours per week and provides competitive pay, monthly bonuses, 401K, health benefits, PTO, paid holidays, paid birthdays, and other benefits.

Skills/Responsibilities:

• Provide exemplary and nurturing relationship with customers
• Grow sales revenue year over year
• Educate customers with product knowledge/upsell when possible
• Process customer quotes, work orders, shipping docs, invoices, and returns
• Manage chats/emails/phone conversation with customers
• Perform other related duties as assigned by supervisor
• Show self-motivation and positive thinking for others to follow
• Organize yourself—with the ability to emphasize time related to revenue growth
• Be punctual and reliable in your attendance
• Work well in a team environment serving other departments and various customers
• Have excellent communication skills
• Be a self-starter with good time management skills
• Become proficient in all our systems and become expert in Microsoft Business Central/Dynamics 365 and CRM

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.