Mobile Identities Project Delivery Manager

An Amazing Career Opportunity for a Mobile Identities Project Delivery Manager!!

Location: UK (Remote)

Job ID: 48799

We are seeking a Mobile Access Project Manager to work in collaboration with the sales organization particularly with Sales Professionals and Customer Success Specialists during the sales process and all the way through to post implementation of the Mobile Access Solution.

The ideal candidate should enjoy working on a remote team and with multiple account managers, partners, and end customers throughout Europe.  Is a motivated, hard-working team player with initiative and able to self-manage showing initiative and capable of communicating at all levels of an organization.  As well as a willingness to learn and develop knowledge concerning the Mobile Services delivered while ensuring client satisfaction during the Services contact period. This role is fully remote and open to UK‑based candidates.  

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Essential Duties: 

 Project Planning & Execution:

• Develop detailed project plans for the end-to-end delivery of mobile identity solutions, outlining timelines, resource allocation, and key deliverables.
• Oversee the entire project lifecycle, ensuring that scope, budget, and schedule are aligned with business goals.
• Identify and mitigate risks to ensure timely and successful project delivery.

 Stakeholder Management:

• Collaborate with key stakeholders across departments (e.g., technology, product, security, compliance) to align on project objectives and deliverables.
• Act as the primary point of contact for all mobile identity-related projects, ensuring clear communication with internal teams, senior leadership, and external partners.
• Provide regular updates to stakeholders on project status, risks, and potential roadblocks.

  Contract Management :

• Manage End-Customer and Purchasing Customer relationships including NPS scores.
• Assist Customers with Renewal queries and provide monthly business reviews on Renewals and Acceleration.
• Generate and manage monthly acceleration and renewal campaigns.
• Drive and conduct demos and training for new onboarded End Customers when required.
• Assist internal Teams with Mobile Subscription Orders and manage Contract Management on behalf of HID.

   Mobile Identity Solution Delivery:

• Oversee the delivery of mobile identity services such as biometric authentication, multi-factor authentication (MFA), and secure digital identity verification processes.
• Ensure that mobile identity solutions are designed and implemented in a secure, scalable, and user-friendly manner.
• Work closely with the development team to ensure that integration with existing platforms, APIs, and mobile frameworks is seamless.

   Quality Assurance & Testing:

• When Solutions are in pre-launch mode, contribute to mobile identity solutions testing including functional, security, and performance testing.
• Coordinate with quality assurance teams to track and resolve issues before deployment.
• Conduct user acceptance testing (UAT) and ensure feedback loops are in place for continuous improvement.

   Performance Monitoring & Post-Launch Support:

• Track the performance of deployed mobile identity solutions using defined metrics such as user adoption, authentication success rates, and security incidents.
• Establish support and maintenance processes to ensure post-launch monitoring, bug fixes, and enhancements.
• Lead project retrospectives to identify lessons learned and continuous improvement opportunities
• Serve as customer advocate who speak on our customers’ behalf to Product and Engineering management for issue escalations or feature requests captured during client sessions.

Education and/or Experience 

• Bachelor’s degree in Project Management, Information Technology, Computer Science, or related fields.
• Certifications in project management methodologies (PMP, PRINCE2, Agile) are preferred.
• 5+ years of experience in project management, with at least 3 years focused on mobile technology or digital identity solutions.
• Proven track record of delivering complex technical projects on time and within budget.
• Experience managing mobile identity projects, including mobile authentication, digital verification, and identity management platforms.

Required Skills & Qualifications 

Technical Skills:

• Familiarity with mobile development platforms (iOS, Android) and identity-related technologies such as biometrics, MFA, and OAuth.
• Experience with project management tools such as Jira, Trello, or Microsoft Project.
• Understanding of security protocols and standards related to mobile identity (e.g., FIDO, SAML, OpenID).

Strong Skills

• Strong leadership and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, capable of translating complex technical issues into clear, actionable insights.
• Proactive problem-solving and critical thinking skills.
• Ability to collaborate across diverse teams and influence without direct authority.
• Knowledge or experience in Access Control Market preferred.

Favorable Skills    

• Understanding of Physical Access control systems, protocol, and formats.
• An understanding of (some of the following) system and network components such as Operating Systems, LDAP, Databases, Web applications, network protocols (SSL/TLS, VPN, RADIUS), PACS, network security (firewalls, DMZ), PKI, Smart Cards, and virtual credentials.
• IoT protocol experience (such as Bluetooth, MQTT, TCP/IP).
• Cyber Security framework experience (NIST, OWASP, Common Criteria and TÜV IT).
• Security framework experience (ANSSI, BSI, NIST, OWASP, Common Criteria, etc.)
• Understanding of Cloud Computing.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.  

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contacting privacy@hidglobal.com with the subject line "Application Review Request" and the role you applied for.

HID is certified as a Great Place to Work in the UK, reflecting employee feedback on trust, collaboration, and workplace culture.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal