Business Support Specialist

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers.

As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a Business Support Specialist in our Lawrence, KS location.

A Business Support provides a consistently high level of support to Door Centers, Sales, and other departments within the organization. 

ESSENTIAL ACCOUNTABILITIES: 

• Provides administrative support to Manufacturing Operations, Sourcing, Distribution Operations, and other functional areas to ensure the company’s business needs are met by email, telephone and in person.
• Creates and processes sales orders and purchase orders, through analysis and processing of demand messages and requests from multiple departments.  Order processing includes changes, cancellations, corrections, and communication of special requirements to responsible departments (quality audit, custom build/packaging, etc.)
• Maintains work orders for all manufacturing plants to ensure on-time performance and accuracy of material produced. Facilitates communication between Manufacturing Operations and other departments or locations.
• Achieves and maintains rapport with Door Centers, Production leadership, and other internal departments, to provide the best possible service and optimize operational performance.
• Processes inter-company credits and generate replacement orders based on reported Quality Issues.  Utilizes quality reporting tool as well as EPR system to support this process. 
• Conducts research to provide root cause analysis for product delays, shortages, errors, etc. Communicates to Purchasing, Product Structure, Distribution, Manufacturing, and other departments to resolve issues.
• Creates reports on a daily and periodic basis. 
• Reviews Door Center inventory levels and ensure DCs have product needed to meet demand.
• Provides Door Centers and Sales with product information and order status updates.
• Assists and directs Purchasing if orders are needed for raw goods. Provides updates to affected departments. 
• Keys test orders for Engineering.  Requests drawings and manufacturing specs for Production.  Enters and coordinates orders for materials and equipment. 
• Processes and Expedites orders to adjust stock levels at Door Centers.
• Monitors and reschedules backorders.  Ensures all supply chain and customer requirements are met to facilitate complete and accurate shipment of backordered material.  Makes any changes or special arrangements for shipment and communicates updated delivery date to DC. 
• Provides data and material support to Sales and Field Operations staff.
• Reviews inventory levels notifies Inventory Control of discrepancies.  Assists with root cause analysis and resolution.
• Verifies shipment accuracy using various reports and data sources.  Works with other departments to address errors, correct transactions and advise corrective actions.  Troubleshoots ERP system problems. 
• Supports Return-To-Stock process in Kansas plant.
• Assumes other duties as assigned by supervisor.

THE MOST IMPORTANT ACTIVITIES PERFORMED:

• Provides administrative support to Manufacturing Operations, Sourcing, Distribution Operations, and other functional areas to ensure the company’s business needs are met.
• Creates and processes sales orders and purchase orders, through analysis and processing of demand messages and requests from multiple departments.
• Maintains work orders for all manufacturing plants to ensure on-time performance and accuracy of material produced.
• Conducts research to provide root cause analysis for product delays, shortages, errors, etc. Communicates to Purchasing, Product Structure, Distribution, Manufacturing, and other departments to resolve issues.
• Creates reports on a daily and periodic basis. 
• Achieves and maintains rapport with Door Centers and customers and works to give them the best possible service.

PHYSICAL REQUIREMENTS:

• Light office activities and duties.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

• Excellent verbal and written communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge.  Experience in professional writing and communication.
• Proficient with Microsoft Outlook, Excel, and Word. 
• Must be able to work well independently, under pressure, and in a fast-paced environment. 
• Requires ability to prioritize and organize heavy workload.
• Must be able to make mature judgmental decisions and have flexibility during decision-making.
• Must have initiative and be proactive.

• Navigator experience or proficiency with similar web-based enterprise management system is a plus.
• Customer service experience is a plus.

Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others.

#amarrcareers

We are part of a global company, ASSA ABLOY, with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make Amarr and ASSA ABLOY such a great place to work.

Our goal is to be a world-leading company that attracts diverse talent, where all team members feel safe being their true selves and are able to thrive in a work environment that promotes change, innovation, and provides equal access and opportunity.

As one of North America’s leading garage door manufacturers, Amarr Company takes pride in fostering a culture where employees enjoy many opportunities for career growth, rapid advancement, and relocation to some of America’s most desired cities.  Although Amarr Company is an international business, employees enjoy a family-oriented, caring culture and rewarding work environment.  Amarr Company offers competitive wages, generous benefits, and a bonus program for every employee.  At Amarr Company, the door is always open and there is no ceiling to your career growth.